Zineb Almalki

Experienced Administrative and Commercial Assistant with over 9 years of experience supporting business operations, human resources administration, customer service, and commercial activities. Proven ability to manage administrative processes, coordinate operations, maintain accurate records, and support client relationships. Highly organised, reliable, and able to work effectively in fast-paced environments. Fluent in French and Arabic, with working knowledge of English.

Commercial Assistant - LOGICAT - Morocco

(2024-06)

• Generate and qualify sales leads through digital platforms and company websites.
• Respond to customer enquiries and provide ongoing support.
• Conduct follow-up calls with prospects and existing customers.
• Monitor outstanding payments and issue reminders when required.
• Prepare lead generation and performance reports.
• Create and manage customer licences and activation codes.
• Maintain accurate records of customer orders and documentation.

Production & Administrative Officer - Holding MESKI - Morocco

(2015-05 - 2024-06)

• Managed employee records, contracts, and HR documentation.
• Monitored attendance, annual leave, absences, and overtime.
• Coordinated internship placements and onboarding activities.
• Supported day-to-day HR administrative processes.
• Prepared supplier documentation and purchase orders.
• Produced daily operational and production reports.
• Monitored stock levels and inventory accuracy.
• Maintained records of raw materials and production supplies.
• Assisted management with administrative and operational tasks.
• Ensured accurate reporting and documentation across departments.

Accounting Intern - ACTES Accounting Firm - Morocco

(2015-03 - 2015-05)

• Assisted with accounting records and financial administration.
• Supported the monitoring of financial transactions and documentation.

Stock Management Intern - ONEE - Morocco

(2014-12 - 2015-02)

• Assisted with inventory control and stock monitoring activities.
• Supported production and warehouse reporting processes.

Commercial Assistant Intern - Renault - Morocco

(2014-03 - 2014-05)

• Prepared quotations, delivery notes, and commercial documentation.
• Responded to customer enquiries by telephone and email.
• Updated and maintained customer databases.
• Assisted the sales team with administrative support tasks.

Professional Bachelor's Degree - Digital Marketing & Commerce

Specialised Technician Diploma - Business Management

Baccalaureate - Economics & Management Sciences