Zinnia Bowdidge

Diligent and high-achieving individual with over two years of experience in busy premium retail and hospitality environments. Deep-rooted adeptness in handling customer queries and support, whilst managing tasks behind-the-scenes, even when things get hectic. A dedicated collaborator with a drive towards quality, I can ensure that any work I complete will be done to the highest standard.

Clothing & Home Assistant at Marks & Spencers (2024-11 – 2025-08)

• Primarily supported customers in selecting and purchasing items in the Clothing & Home department, which I manned single-handedly, providing personalised advice.
• Operated payment points, assisting customers with purchases, returns, and exchanges with accuracy and professionalism.
• Trained as a Barista and in the In-Store Bakery. Well versed in allergy awareness and food safety. Knowledgeable in the preparation of food and beverages. Maintained a clean, inviting café, all whilst delivering exceptional customer service.
• Ensured high standards of the shop floor by facing-up and strategically organising displays to promote sales.

Supermarket Assistant at Waitrose and Partners (2022-08 – 2024-03)

• Upheld Challenge 25, receiving praise from management in successfully completing an age restriction testing service.
• Supervised checkouts, where I managed the breaks of colleagues, and would cash-up the tills at the end of the day.
• Dealt with customer queries that involved quick thinking, an area that I was often commended on.
• Trained new-hires to optimise efficiency on both the shop-floor and on tills.

BA in History – The University of York (2025-09)

A-Levels – St. Bartholomew's School, Newbury (2022-09 – 2024-08)

GCSEs – St. Bartholomew's School, Newbury (2020-09 – 2022-08)