Zla Va

Experienced Deputy Manager with over seven years experience managing Perth College accommodation on behalf of Hostelling Scotland. Skilled in administration, customer service, student support, operational management, and working independently within a busy environment. Focused professional with a quiet and considered approach to work.

Reliable, self-motivated, and committed to completing tasks efficiently while maintaining high standards of professionalism. Strong organisational, communication, leadership, and problem-solving skills with experience building effective working relationships with students, college staff, colleagues, and external partners.

Deputy Manager at Hostelling Scotland (2015-01 – Present)

Responsible for supporting the daily management and operation of Perth College accommodation, ensuring a safe, welcoming, and well-organised environment for students.

• Provide administrative support through maintaining accurate records, managing enquiries, updating information, handling documentation, and following organisational procedures.
• Work closely with Perth College staff, students, colleagues, and external contacts, developing strong professional relationships and ensuring effective communication.
• Manage daily operational challenges independently, using initiative and problem-solving skills to resolve issues professionally.
• Provide high-quality customer service and student support, including assisting individuals from diverse backgrounds and responding appropriately to their needs.
• Handle confidential information responsibly in line with GDPR and confidentiality requirements.
• Actively support the completion and implementation of health and safety procedures, risk assessments, compliance checks, and workplace standards.
• Work effectively as part of a small team while confidently managing responsibilities independently as a lone worker.

Master's Degree in International Business Project Management – Varna Free University "Chernorizets Hrabar", Plovdiv (2009-01 – 2011-12)

Professional Bachelor's Degree in Business Administration – European College of Economics and Management, Plovdiv (2006-01 – 2009-12)