Zoe Bowen

I am a highly motivated and enthusiastic committed individual with a friendly and professional approach. I'm very capable with a track record of dealing with all Customer Service related issues. I have a proven ability to react in areas that require immediate attention and ensuring that all shop floor procedures are always presented to the highest possible standards.

I am ambitious and seeking to continually broaden my knowledge within Child Care or Retail. Now I am looking for a new position, one which will make best use of my existing Nursery Assistance experience and also further my personal and professional development. I have the ability to undertake and perform duties to a satisfactory level in a busy working environment.

Club Manager - Junior Adventures Group

(2025-01)

• Oversee the daily operations of the before-school, after-school, or holiday club.
• Ensure the safety, wellbeing, and supervision of children always.
• Plan and deliver engaging activities such as games, crafts, sports, and creative play.
• Create a fun, inclusive, and positive environment for children of different age groups.
• Lead and supervise staff, including play workers or activity leaders.
• Provide support, training, and feedback to team members.
• Ensure all staff follow safeguarding and health & safety procedures.
• Act as the main point of contact for parents and guardians.
• Communicate with school staff and management when the club operates on school premises.
• Maintain accurate attendance registers and manage check-in and check-out procedures.
• Complete and record incident, accident, and behaviour reports when required.
• Ensure the club meets company standards and regulatory requirements.
• Carry out and follow risk assessments to maintain a safe environment.
• Organize daily or weekly activity plans for the program.
• Maintain clean, organized, and safe facilities and equipment.

Teaching Assistant - Greenvale school

(2021-01)

• Support students with complex learning difficulties, including autism and physical disabilities
• Assist the class teacher with planning and delivering tailored educational activities
• Use communication aids (e.g., PECS, Makaton) to support non-verbal pupils
• Provide 1:1 and group support to encourage independence and engagement
• Support students with personal care, including toileting, feeding, and hygiene when required
• Promote a safe and inclusive classroom environment
• Collaborate with therapists, SENCOs, and external professionals to meet EHCP targets
• Maintain safeguarding, health & safety, and confidentiality protocols at all times

After School Nanny - Koru Kids

(2019-01 - 2021-12)

• Supervising the children and providing age appropriate activities.
• Collecting children from school
• Organising trips to the park and other locations.

Nursery Nurse - PumpHouse Nursery and family club

(2018-01 - 2019-12)

• Taking care of children learning, play, education and social development.
• Supervising the children's play, providing indoor and outdoor play-related activities.
• Organising the children's meals and taking care of their personal needs.
• Being responsible for feeding, changing and comforting new-born babies were necessary.
• Providing support to the team and other departments as and when required.
• Being a point of contact for parents should they have any queries and arranging for brief tours of the nursery rooms and facilities.
• Keeping up to date on all health and safety and Ofsted procedures.
• Ensuring all relevant paperwork has been completed in order for a smooth hand-over to the teacher at the end of each shift.
• Organising trips to the park and other locations.

After School Nanny - Koru Kids

(2017-01 - 2018-12)

• Supervising the children and providing age appropriate activities.
• Collecting children from school
• Organising trips to the park and other locations.

Nursery Nurse - BusyBees Nursery

(2015-01 - 2016-12)

• Taking care of children learning, play, education and social development.
• Supervising the children's play, providing indoor and outdoor play-related activities.
• Organising the children's meals and taking care of their personal needs.
• Being responsible for feeding, changing and comforting new-born babies were necessary.
• Providing support to the team and other departments as and when required.
• Being a point of contact for parents should they have any queries? And arranging for brief tours of the nursery rooms and facilities.
• Keeping up to date on all health and safety and Ofsted procedures.
• Ensuring all relevant paperwork has been completed in order for a smooth hand-over to the teacher at the end of each shift.
• Teaching children how to read and write.
• Reading stories and observing children behaviour.
• Carrying children on outings and to the park.

Shop Assistant - Shoes Zone

(2013-01 - 2014-12)

• Working as part of an interdepartmental team towards local targets and deadlines.
• When required wrapping up purchased items for customers.
• Following policies and procedures relating to cash and stock handling.
• Checking the inventory listing with actual stock on the shop shelves and reporting any discrepancies to managers.
• Keeping merchandise orderly and neat in appearance and setting up promotional displays.
• Handling customers' complaints in a professional and diplomatic way.
• Keeping the shop floor clean and tidy at all times.
• Attending training sessions.
• Promoting the shop and its products at every opportunity.
• Restocking the sales areas.
• Answering customer questions

BTEC Level 3 - Health and Social Care - Lambeth College, London (2014-01 - 2016-12)

BTEC Level 2 - Health and Social Care - Christ The King, London (2013-01 - 2014-12)

GCSE - Globe Academy College, London (2008-01 - 2013-12)