Registered Manager - Expertise Homecare - Folkestone, Ashford and Canterbury
(2023-01)
- Playing a role in Business Development and Business Resolution alongside Managing Director.
- Ensuring that CQC compliance is upheld and carried out on every task.
- Overseeing branch activities for Folkestone, Ashford and Canterbury.
- Holding interviews with potential members of staff and seeing this through ensuring that all required documents and checks are carried out on the individual prior to carrying out any care tasks in accordance with our policies, attending any customer homes or given confidential information.
- Client visits to carry out initial assessment, review and risk assessments ensuring that these are person centered and as per the customers wishes and requests and documented as per companies' procedures.
- Managing any concerns or complaints raised by customers, investigating, and keeping communication open to achieve the best result possible.
- Co-ordinating staff Rota's ensuring a safe service is maintained and client and carers wishes are respected.
- Covering care calls when needed on occasions of short cover.
- Liaising with local authorities and purchasing teams to source packages of care and maintaining the wellbeing of individuals.
- Ensuring all relevant policies and procedures always adhere to CQC regulations.
- Holding Supervisions with carers and carrying out spot checks in line with company policy ensuring that any concerns are dealt with in an appropriate and timely manner to receive the appropriate result.
- Use of the ALICE software. A fully integrated care planning and rostering system.
Registered Manager - Expertise Homecare - Folkestone, Hythe, Dover Region
(2019-07 - 2023-01)
- Playing a role in Business Development and Business Resolution alongside Managing Director.
- Ensuring that CQC compliance is upheld and carried out on every task.
- Overseeing branch activities for Folkestone, Hythe and Dover areas.
- Holding interviews with potential members of staff and seeing this through ensuring that all required documents and checks are carried out on the individual prior to carrying out any care tasks in accordance with our policies, attending any customer homes or given confidential information.
- Client visits to carry out initial assessment, review and risk assessments ensuring that these are person centered and as per the customers wishes and requests and documented as per companies' procedures.
- Managing any concerns or complaints raised by customers, investigating, and keeping communication open to achieve the best result possible.
- Co-ordinating staff Rota's ensuring a safe service is maintained and client and carers wishes are respected.
- Covering care calls when needed on occasions of short cover.
- Liaising with local authorities and purchasing teams to source packages of care and maintaining the wellbeing of individuals.
- Ensuring all relevant policies and procedures always adhere to CQC regulations.
- Holding Supervisions with carers and carrying out spot checks in line with company policy ensuring that any concerns are dealt with in an appropriate and timely manner to receive the appropriate result.
- Use of the ALICE software. A fully integrated care planning and rostering system.
Homecare Co-Ordinator, Acting Manager - Expertise Homecare - Folkestone and Hythe Region
(2018-10 - 2019-07)
- Playing a role in Business Development and Business Resolution alongside Managing Director.
- Ensuring that CQC compliance is upheld and carried out on every task.
- Holding interviews with potential members of staff and seeing this through ensuring that all required documents and checks are carried out on the individual prior to carrying out any care tasks in accordance with our policies, attending any customer homes or given confidential information.
- Client visits to carry out initial assessment, review and risk assessments ensuring that these are person centered and as per the customers wishes and requests and documented as per companies' procedures.
- Managing any concerns or complaints raised by customers, investigating, and keeping communication open to achieve the best result possible.
- Co-ordinating staff Rota's ensuring a safe service is maintained and client and carers wishes are respected.
- Covering care calls when needed on occasions of short cover.
- Liaising with local authorities and purchasing teams to source packages of care and maintaining the wellbeing of individuals.
- Ensuring all relevant policies and procedures always adhere to CQC regulations.
- Holding Supervisions with carers and carrying out spot checks in line with company policy ensuring that any concerns are dealt with in an appropriate and timely manner to receive the appropriate result.
- Use of the ALICE software. A fully integrated care planning and rostering system.
Homecare Co-ordinator - Nurse Plus Folkestone - Folkestone
(2017-07 - 2018-09)
The end of my role here was due to being made redundant through no fault of my own. Company wanted to reduce 2 roles into one.
- Client visits to carry out initial, review and risk assessments ensuring that these are person centred and documented as per companies' procedures and placed in the individual's home within 48 hours.
- General administration duties including completing weekly payroll for carers, ensuring clients confirmations are posted in a timely manner, filing and completing stock orders for necessary equipment required.
- Arranging staff Rota's ensuring a safe service is maintained and client and carers wishes are respected.
- Covering care calls when needed on occasions of short cover.
- Liaising with authorities to source packages of care and the wellbeing of individuals.
- Ensuring all relevant policies and procedures always adhere to CQC regulations.
- Transcribing individuals prescribed medication in order for the carer to safely record that it has been administered ensuring any protocols required are put into place.
Field Care Supervisor - Nurse Plus Folkestone - Folkestone
(2017-02 - 2017-07)
I left this position due to being offered a promotion within the business.
- Client visits to carry out initial, review and risk assessments ensuring that these are documented as per companies' procedures and placed in the individual's home within 48 hours.
- Covering care calls when needed on occasions of short cover.
- Liaising with authorities to carry out joint assessments to maintain the wellbeing of individuals.
- Ensuring all relevant policies and procedures adhere to CQC regulations at all times.
- Transcribing individuals prescribed medication in order for the carer to safely record that it has been administered ensuring any protocols required are put into place.
Homecare assistant - Nurse Plus Folkestone - Folkestone
(2015-12 - 2017-02)
I left this position due to being offered a promotion within the business.
- Ensuring the service user maintained independence within their own home whilst reporting any concerns to the relevant service and recording at all times.
- Carrying out varied tasks including personal care, the administration of medications and accompanying on social visits ensuring their dignity was upheld at all times.
Telephonist - JJ taxis Folkestone - Folkestone
(2013-10 - 2015-12)
I left this position to further my career.
- Answering customer calls in a timely manner and entering details and locations into the company's system.
- Ensuring correct information was given to the controller on shift and the customer.
Bar Assistant - Park resorts LTD - New Romney
(2013-03 - 2013-10)
I left this position due to it being a seasonal vacancy.
- Serving customers in a timely manner.
- Cash handling.
- Serving food.
- Replenishing stock.
- Maintaining the work area to a suitable standard and barista duties.
Customer Service Assistant - Rank Associated leisure - Folkestone
(2011-01 - 2013-03)
I also attended regular meetings to discuss ways in which to grown and improve the business.
- Data input using the company's database including customer promotions.
- Customer and staff interaction.
- Cash handling and reconciliation of all facts and figures on a weekly basis with emphasis on profit and loss.
Bar assistant - Luminar leisure - Folkestone
(2008-01 - 2009-12)
I had to leave this employment due to family commitments.
- Serving customers.
- Cash handling, stock control, ordering stock and maintaining the work area to a suitable standard.
Forecourt assistant - Total Ltd - Brenzett
(2006-01 - 2008-12)
I left this employment as I wished to move onto something with better prospects of advancement.
- Cash handling, maintaining stock within the forecourt, shop and dealing with members of the public.
Cashier - Tesco - Cheriton
(2002-01 - 2003-12)
I left this employment due to family commitments.
- Dealing with customers, cash handling, shelf filling and cleaning the store.
