Zoe Drummond

I am a hardworking and dedicated individual who takes pride in completing every task to a high standard. Once given a responsibility, I approach it with focus, determination, and attention to detail to ensure it is done correctly and efficiently. I work well both independently and as part of a team, using my own initiative to solve problems and support others when needed.

I have strong communication skills and the ability to prioritise tasks effectively, allowing me to stay organised and perform well in fast-paced environments. I am eager to contribute positively to any team and continually develop my skills through new challenges.

Senior Practitioner - Kirktonholme Nursery - Glasgow

(2024-10)

Promoted to Senior Practitioner in October 2024 because of reliability, leadership, and ability to take on responsibility in a busy setting.

• Provide attentive care and monitor wellbeing, staying calm when dealing with both everyday and unexpected situations
• Build strong communication skills by working closely with parents, colleagues, and other professionals
• Create a supportive and caring environment, showing patience and empathy in challenging moments
• Manage daily routines well and always follow safety standards
• Continue to develop skills through further training

Practitioner - Kirktonholme Nursery - Glasgow

(2022-08 - 2024-09)

Work full time in this nursery and gained Level 7 - SVQ 3 Childhood Practice qualification during employment.

Dog Grooming Assistant - Scruffy to Fluffy Dog Grooming - Kilmarnock

(2020-09)

Work weekends at a local dog groomers supporting the team with a range of tasks.

• Bath, dry, and prepare dogs for grooming, ensuring they are comfortable and safe
• Gain experience working with dogs of different breeds and temperaments, handling them with patience and care
• Keep the grooming area clean and hygienic, following health and safety standards
• Deal with customers in person and over the phone, handling bookings, enquiries, and payments
• Strengthen skills in animal handling and customer service while working in a busy environment

Waitress - Park Hotel - Kilmarnock

(2021-10 - 2022-01)

Worked as a waitress covering the hotel restaurant, banqueting events and breakfast service in a fast-paced environment.

• Deliver consistent customer service to members of the public
• Represent the company in a professional manner
• Handle cash handling, customer queries, and general cleaning

SVQ 3 Level 7 - Childcare and Social Services

Higher - English

Higher - Physical Education

National 5 - English

National 5 - Physical Education

National 5 - History

National 4 - Maths

National 4 - Spanish

National 4 - Biology