Zoe Lowther

Friendly and customer-focused individual with experience delivering excellent service in fast-paced customer-facing environments. Confident communicating with a diverse range of customers, building positive relationships and ensuring a welcoming and memorable experience. A strong team player with excellent interpersonal skills, able to remain calm and professional during busy periods while maintaining high standards of service.

Reliable, adaptable and eager to learn new skills, with a positive can-do attitude and a strong commitment to contributing to an efficient and supportive team environment.

Retail Assistant / Customer Service Assistant - Buckingham Palace Garden Shop

(2024-06 - 2025-09)

Invited back for a second consecutive season following a direct management recommendation, one of few seasonal staff to return.

• Delivered exceptional customer service in a high-footfall tourist attraction, assisting a diverse international clientele with product queries and purchases.
• Awarded Salesperson of the Month in recognition of strong sales performance and consistently positive customer interactions.
• Processed cash and card transactions accurately using digital till systems; handled refunds and exchanges professionally.
• Maintained shop presentation standards by replenishing and merchandising stock to support a premium retail experience.
• Demonstrated reliability and flexibility by regularly covering shifts at short notice, supporting managers during peak periods.

Activity Assistant - The British Club Abu Dhabi

(2023-07 - 2023-09)

• Supervised and engaged children aged 5–11 across a range of structured activities, ensuring a safe and enjoyable environment.
• Managed groups independently, demonstrating strong organisational skills, quick decision-making and adaptability.
• Commended by management for commitment, initiative and the ability to take ownership of responsibilities.

Legal Work Experience - Daburon & Partners Legal Consultants

(2025-10)

Supported the legal team with document review and research tasks, developing attention to detail and professional communication skills. Invited to return the following year for an extended internship, reflecting strong performance during the placement.

LLB - Law - University of Exeter (2023 - 2026)

A-Levels & GCSEs - The British School Al Khubairat, Abu Dhabi (2017 - 2023)