Zoe

I am a University College London (UCL) History graduate currently working as an Operations Analyst in a rapidly growing software company, having recently been promoted from a Graduate Operations Analyst. Throughout my professional and academic experience, I have developed strong analytical skills and attentional detail. I am looking for a position where I can utilise my existing skills and continue to grow professionally.

Operations Analyst at Coadjute (2026-05 – Present)

• Acting as a key point of contact for the operations team, providing guidance and support on AML, CDD, and EDD processes.
• Conducting comprehensive Anti-Money Laundering checks for clients in accordance with HMRC regulations.
• Successfully optimising internal workflows and system functionality for customers.
• Performing detailed customer due diligence and enhanced due diligence (EDD) on clients and corporate entities.
• Providing cover for management responsibilities during periods of absence, helping to maintain team productivity and service delivery.

Graduate Operations Analyst at Coadjute (2026-01 – 2026-05)

• Acting as a key point of contact for the operations team, providing guidance and support on AML, CDD, and EDD processes.
• Conducting comprehensive Anti-Money Laundering checks for clients in accordance with HMRC regulations.
• Successfully optimising internal workflows and system functionality for customers.
• Performing detailed customer due diligence and enhanced due diligence (EDD) on clients and corporate entities.
• Providing cover for management responsibilities during periods of absence, helping to maintain team productivity and service delivery.

Commercial Support Administrator at Wireless Logic Ltd (2025-01 – 2026-01)

• Successfully managed customer queries, ensuring timely resolutions and consistently meeting SLA targets.
• Supported the sales team in closing high-value B2B contracts through providing seamless operational support.
• Streamlined order processes and improving turnaround time.

Conference Support Administrator at Unite the Union (2023-07 – 2023-07)

• Supported the delivery of a national week-long conference, coordinating administrative processes and assisting with event logistics for delegates and stakeholders.
• Assisted with delegate registration, scheduling, and conference operations to ensure the smooth running of proceedings.

Work Experience (Political Department) at Unite the Union (2023-01 – 2023-02)

• Conducted political and policy research, analysing information and presenting findings to support departmental activities and campaigns.
• Assisted in promoting union campaigns and initiatives to elected representatives, stakeholders, and union members.
• Compiled and organised research data, contributing to campaign planning and engagement activities.

Counter Assistant at Fields Pharmacy (2020-09 – 2022-09)

• Managed prescription orders and liaised with local GP surgeries to support patients and resolve queries.
• Assisted with stock management, pricing, and compliance checks to maintain operational standards.
• Delivered medication to vulnerable and housebound patients, providing reliable customer service in a regulated environment.

BA in History – University College London (UCL)

A-Level in Media, History and English Literature – The Piggott School

GCSE in English Literature, History, Media, German, Geography, Mathematics, Combined Science, English Language – The Piggott School