Zoran Runnacles

A motivated and reliable customer service professional with over 10 years of experience across retail, optical services, hospitality, warehouse operations and customer-facing environments. Experienced in providing high-quality customer service, handling enquiries and complaints, managing stock, operating cash systems and maintaining professional retail environments. A strong communicator who works effectively both independently and as part of a team, with a practical approach to problem-solving and a commitment to achieving high standards.

Experienced in understanding customer needs, recommending suitable products and maintaining positive customer relationships. A period away from employment was taken to fulfil childcare responsibilities.

Optical Assistant at Specsavers (2024-09 – 2026-07)

• Provided professional and friendly customer service throughout the customer journey.
• Assisted customers in selecting suitable glasses based on their individual preferences, style and requirements.
• Discussed and explained lens options, including single-vision, bifocal and varifocal lenses.
• Used a range of optical equipment and machinery as part of day-to-day duties.
• Listened to and addressed customer concerns, providing appropriate support and solutions.
• Recommended additional products and services where appropriate to meet customer needs and support store sales.
• Maintained a professional and welcoming environment for customers.

Warehouse Assistant at British Heart Foundation (2023-02 – 2024-08)

• Assisted with the safe movement and handling of heavy furniture.
• Prepared and organised paperwork relating to collections and deliveries.
• Contacted customers regarding collections, deliveries and related enquiries.
• Priced furniture and other donated items in line with store requirements.
• Provided friendly and helpful customer service.
• Responded to customer enquiries and assisted with resolving issues.
• Worked effectively as part of a team while also completing tasks independently.

Sales Assistant at Blue Inc (2022 – 2022-12)

• Delivered a high standard of customer service and contributed to achieving key customer service KPIs.
• Assisted with stock management, replenishment and maintaining availability of products.
• Handled cash and processed customer transactions accurately.
• Maintained a clean, organised and visually appealing shop floor.
• Assisted customers with product enquiries and general requirements.

Apprentice Carpenter & Joiner at DCJ Carpentry (2021 – 2022)

• Developed practical skills across a range of renovation and conversion projects.
• Assisted with the completion of bedrooms, kitchens and other areas to a high standard.
• Communicated with customers and clients regarding job requirements and expectations.
• Maintained clean and organised work areas throughout projects.
• Completed thorough cleaning and preparation following completed work.

Waiter & Kitchen Porter at Hot Rocks (2015 – 2015)

• Welcomed customers and provided a friendly and professional service.
• Served food and beverages efficiently and courteously.
• Assisted with general housekeeping across both front and back of house.
• Followed established opening and closing procedures.
• Worked effectively in a busy, customer-focused environment.

Sales Assistant / Section Leader at Poundland (2014-02 – 2014-08)

• Checked incoming deliveries and carried out quality-control checks to ensure stock was suitable for sale.
• Maintained responsibility for a designated section of the store.
• Replenished stock and maintained high standards of presentation.
• Responded to customer queries and complaints professionally.
• Assisted customers in finding products and resolving issues.
• Supported compliance with store procedures and health and safety requirements.

Car Park Marshall at Horizon Parking (2013-06 – 2013-12)

• Assisted customers and clients with parking-related queries and requirements.
• Followed traffic control procedures to support safe and efficient site operations.

Sales Assistant at Discount UK (2012-02 – 2012-07)

• Maintained fully stocked and well-presented shop floors.
• Rotated stock according to dates and store procedures.
• Followed health and safety policies and maintained a compliant working environment.
• Provided customer service and promoted key products and offers.

Volunteer at Cancer Research UK (2010-06 – 2010-09)

• Assisted with general retail and shop floor duties.
• Supported customers and maintained an organised shop environment.

– The College of West Anglia (2006-09 – 2010-09)

– Park High School (2000 – 2006)