Zoryana K

Reliable and hardworking customer service and administrative professional with experience in retail, warehouse operations, and office administration. Confident communicating with customers, colleagues, and managers while delivering excellent service in busy environments. Experienced in cash handling, stock control, Microsoft Office, data entry, and administrative support.

Organised, adaptable, and quick to learn new systems, with a positive attitude and strong attention to detail. Currently seeking opportunities as a Store Assistant, Retail Assistant, Receptionist, or School Office Administrator, where I can contribute my customer service and administrative skills.

Career Development

(2021-04)

Raising my young child while preparing to return to work.

• Completing online learning and developing professional skills
• Exploring career opportunities in retail and administration

Retail Store Volunteer - B&M Stores

(2026)

• Assisted with replenishing stock and keeping shelves fully stocked and well presented
• Helped organise and tidy the shop floor to maintain a clean and welcoming environment
• Supported colleagues with stock movement and general store duties
• Ensured products were displayed correctly and available for customers
• Followed health and safety procedures while working in a busy retail environment
• Worked as part of a team to complete daily tasks efficiently

Customer Service - Magdalenka

(2020-04 - 2021-04)

• Delivered excellent customer service
• Processed customer purchases
• Replenished stock and maintained product displays
• Kept the shop clean and organised

Warehouse Operative / Office Administrator - Eleganze Class

(2020-01 - 2020-03)

• Sorted, labelled and prepared clothing for distribution
• Maintained accurate stock records
• Worked efficiently to meet daily targets
• Assisted the Warehouse Manager with administration
• Updated Excel spreadsheets with stock information
• Entered pallet and delivery information into company records
• Maintained accurate documentation for incoming and outgoing stock
• Supported stock control processes

Warehouse Operative - DOMU Brands

(2019-03 - 2019-11)

• Picked and packed customer orders
• Processed incoming and outgoing stock
• Used warehouse stock systems
• Assisted with stock control and inventory accuracy

Returns & Stock Control Operator - JD Sports

(2018-07 - 2019-02)

• Processed customer returns
• Updated customer records and order information
• Organised customer refunds
• Responded to email enquiries
• Maintained accurate stock records

Sales Assistant - Superdrug - Feltham

(2016-09 - 2018-06)

• Delivered excellent customer service
• Operated tills and processed payments
• Assisted customers with product enquiries
• Handled cash accurately
• Received and replenished stock
• Maintained attractive product displays
• Resolved customer queries professionally

Apprentice Administrator - British Airways

(2015 - 2016)

• Answered telephone and email enquiries
• Produced letters and business documents
• Maintained electronic and paper filing systems
• Scheduled meetings and appointments
• Prepared agendas and took meeting minutes
• Supported office administration using Microsoft Office

Front of House Assistant - BaxterStorey Ltd - Salvation Army

(2014 - 2015)

• Welcomed visitors and guests
• Delivered excellent food and beverage service
• Assisted with food preparation
• Supported conference and event service
• Worked closely with kitchen and front-of-house teams
• Maintained high standards of cleanliness and customer care

Level 2 Certificate - Lean Organisation Management Techniques in Business - NCFE (2019 - 2019)

Business and Travel - Kingston College (2011 - 2014)

Maths - Learn Direct

IT Skills - Learn Direct

Business Skills - Learn Direct

Job Seeking Skills - Learn Direct

Life Skills - Learn Direct

English Language - Learn Direct