Zosima Badu

As a motivated and driven biomedical science graduate with a track record of success in healthcare and retail. I have built a firm foundation in communication and adaptability, I have built a foundation of encouraging client satisfaction, developing trust and building a rapport. I prioritise teamwork and perseverance to get the best results, whether I was handling sales calls as a telesales advisor, serving customers as a waitress/bartender, or giving compassionate care as a carer.

Both my challenges and success in all roles have equipped me with the resilience and adaptability needed to support organisations.

Low Carbon Tech (LCT) Aftercare Specialist - OCTOPUS ENERGY - LEICESTERSHIRE

(2026-05)

• Progressed into LCT Aftercare within one year, taking ownership of complex customer cases following LCT installation and throughout the aftercare journey.
• Specialised in complex billing, smart metering and account issues, investigating root causes and coordinating resolutions across internal teams.
• Managed a high volume of complex customer and energy-account queries, ensuring accurate and timely resolutions across a range of operational processes.

Operations Specialist - OCTOPUS ENERGY - LEICESTERSHIRE

(2025-03 - 2026-05)

• Managed complex customer and account queries, developing strong knowledge of energy billing, account management and industry processes.
• Built specialist expertise in smart metering and billing, investigating discrepancies and resolving meter-related issues accurately.
• Gained experience handling escalated complaints and Energy Ombudsman cases, reviewing case histories and working towards effective resolutions.

Healthcare Assistant - JOYLINK HEALTHCARE - LEICESTERSHIRE

(2023-08 - 2024-02)

• Developed a person-centred approach to care though manual handling and use of equipment, demonstrating patience, attention to detail, and a commitment to trust-building.
• Enhanced communications skills coordinated with families and 3 multidisciplinary teams, to create personalised care plans, prioritising on building trust and persistence, ensuring clients safety and well-being at all times.
• Managed care for clients with complex medical conditions such as dementia and physician disabilities, strengthening adaptability and problem-solving to create a supportive and empathetic environment.
• Supported patients with daily living and personal care.

Optical Assistant - SPECSAVERS - BIRMINGHAM

(2022-12 - 2023-07)

• Strengthened customer service by actively engaging with clients, helping them choose the right frames and lenses, ensuring they feel supported and well informed.
• Used my knowledge of products to recommend glasses that suited individual preferences and needs, leading to increased customer loyalty and satisfaction.
• Worked closely with the team to manage workflow to deliver diagnostic tests, including OCT scans with over 90% accuracy, ensuring high standard of care.

Telesales Agent - DWM - DON'T WASTE MONEY - BIRMINGHAM

(2021-05 - 2022-11)

• Built strong communication skills by promoting home energy products and establishing rapport with 100's of potential customers, allowing trust and collaboration.
• Developed a customer-focused mindset by actively listening to their diverse needs and delivered tailored solutions, mirroring a servant leadership approach.
• Proven ability to achieve targets under pressure, by aligning team goals with the company's objectives to deliver quality results, leading to minimum 4 sales a day.
• Demonstrated discipline and adaptability by adhering to strict company regulations and consistently improving performance through continuous self-education, reflecting agile values of continuous improvement, achieving 90% green calls.

Waitress/Bartender - TCS- TOTAL CATERING SOLUTIONS - LEICESTER

(2018-01 - 2020-09)

• Led teams of 10+ at large-scale events, delegating tasks and ensuring smooth service operations in fast-paced environments.
• Provided silver service at high-profile venues, such as race courses and football events, building trust and rapport with diverse clientele.
• Oversaw efficient food and drink service, maintaining quality and timely delivery.
• Ensured adherence to hygiene and safety standards, creating a safe and professional environment for staff and customers.

BA(Hons) - Biomedical Sciences - Birmingham City University

A-Levels - Wyggeston Queen Elizabeth College

GCSE's - Judgemeadow Community College