Low Carbon Tech (LCT) Aftercare Specialist - OCTOPUS ENERGY - LEICESTERSHIRE
(2026-05)
- Progressed into LCT Aftercare within one year, taking ownership of complex customer cases following LCT installation and throughout the aftercare journey.
- Specialised in complex billing, smart metering and account issues, investigating root causes and coordinating resolutions across internal teams.
- Managed a high volume of complex customer and energy-account queries, ensuring accurate and timely resolutions across a range of operational processes.
Operations Specialist - OCTOPUS ENERGY - LEICESTERSHIRE
(2025-03 - 2026-05)
- Managed complex customer and account queries, developing strong knowledge of energy billing, account management and industry processes.
- Built specialist expertise in smart metering and billing, investigating discrepancies and resolving meter-related issues accurately.
- Gained experience handling escalated complaints and Energy Ombudsman cases, reviewing case histories and working towards effective resolutions.
Healthcare Assistant - JOYLINK HEALTHCARE - LEICESTERSHIRE
(2023-08 - 2024-02)
- Developed a person-centred approach to care though manual handling and use of equipment, demonstrating patience, attention to detail, and a commitment to trust-building.
- Enhanced communications skills coordinated with families and 3 multidisciplinary teams, to create personalised care plans, prioritising on building trust and persistence, ensuring clients safety and well-being at all times.
- Managed care for clients with complex medical conditions such as dementia and physician disabilities, strengthening adaptability and problem-solving to create a supportive and empathetic environment.
- Supported patients with daily living and personal care.
Optical Assistant - SPECSAVERS - BIRMINGHAM
(2022-12 - 2023-07)
- Strengthened customer service by actively engaging with clients, helping them choose the right frames and lenses, ensuring they feel supported and well informed.
- Used my knowledge of products to recommend glasses that suited individual preferences and needs, leading to increased customer loyalty and satisfaction.
- Worked closely with the team to manage workflow to deliver diagnostic tests, including OCT scans with over 90% accuracy, ensuring high standard of care.
Telesales Agent - DWM - DON'T WASTE MONEY - BIRMINGHAM
(2021-05 - 2022-11)
- Built strong communication skills by promoting home energy products and establishing rapport with 100's of potential customers, allowing trust and collaboration.
- Developed a customer-focused mindset by actively listening to their diverse needs and delivered tailored solutions, mirroring a servant leadership approach.
- Proven ability to achieve targets under pressure, by aligning team goals with the company's objectives to deliver quality results, leading to minimum 4 sales a day.
- Demonstrated discipline and adaptability by adhering to strict company regulations and consistently improving performance through continuous self-education, reflecting agile values of continuous improvement, achieving 90% green calls.
Waitress/Bartender - TCS- TOTAL CATERING SOLUTIONS - LEICESTER
(2018-01 - 2020-09)
- Led teams of 10+ at large-scale events, delegating tasks and ensuring smooth service operations in fast-paced environments.
- Provided silver service at high-profile venues, such as race courses and football events, building trust and rapport with diverse clientele.
- Oversaw efficient food and drink service, maintaining quality and timely delivery.
- Ensured adherence to hygiene and safety standards, creating a safe and professional environment for staff and customers.
