Zoya

A motivated and friendly college student with practical experience in both retail and hospitality. Confident in providing excellent customer service, working in fast-paced environments, and communicating effectively with a wide range of people. Reliable, hardworking and eager to continue developing professional skills while balancing education. A quick learner who works well independently and as part of a team.

Cafe Assistant at Church Street Cafe (2024-08 – 2025-06)

• Welcomed customers and provided friendly, professional service
• Took food and drink orders accurately
• Operated the till and processed customer orders
• Maintained cleanliness of the cafe, seating areas and workstations
• Followed food hygiene and health and safety procedures

Sales Assistant at Fern Gore News & Convenience Store (2025-09 – 2026-03)

• Delivered excellent customer service in a busy retail environment
• Replenished stock and maintained product displays
• Assisted customers with enquiries
• Operated till and handled cash and card payments accurately

BTEC in Level 3 Law, Justice and Protective Services – Accrington & Rossendale College (2025-09)

GCSEs in General Education – Rhyddings (2020-09 – 2025-06)