Zoya Redfern

 I am a motivated and confident person with the ability to provide excellent customer service thanks to exceptional people skills, natural kindness and dedicated work ethic.

 I have a background in sales, customer service and care management across retail and care industries with many transferable skills between each sector.

 Able to manage all tasks with efficiency and accuracy.

I have excellent communication and organisational skills as well as being very reliable team player. Also able to work independently if the situation arises.

I am very energetic and optimistic by nature and I can handle a highpressure environment without compromising productivity

 Work history 

MHA -Trembaths Care Home - Social Care Provider 

Letchworth Garden City, Hertfordshire

 01/2013 - Current 

Working at one of the leading care homes in the county providing high standards of care for the elderly. I am responsible for the ongoing support in care of residents with different medical conditions displaying compassion, communication skills, time management skills and flexibility. 

Self Employed - Interpreter and Translator 

Letchworth Garden City, Hertfordshire

 01/2010 - 01/2013 

Following the birth of my children I was able to work flexible hours as an interpreter and translator while also providing parental child care

Assisted in the translation of marketing materials for increased

brand recognition overseas.

Offered consecutive interpreting during business negotiations,

fostering better rapport among parties.

Proofread and edited translated documents to enhance their

accuracy and readability.

Aided social workers in communicating with non-English speaking

clients; improved service delivery.

Provided translation and simultaneous interpretation to facilitate

communication between authorities and local residents.

 Pronuptia Bridalwear - Sales Advisor 

St Albans, Hertfordshire

02/2007 - 01/2013 

Working as a sales advisor and wedding stylist my natural interest and taste in fashion enabled me to provide first class service in helping brides to look their most beautiful for their wedding day.

 - assisted customers by helping them try on wedding dresses and accessories. 

- suggested suitable products and accessories to customers to increase shopping experience - maintained a clean and organised retail environment 

- assisted in stocktaking for accurate inventory management 

- monitored and refreshed displays to attract customers.

 Worked full time for 3 years and continued working at weekends from January 2010 while working self-employed as an interpreter. 

Education

 09/1993 - 05/1998

 Bukhara State University

Bukhara, Uzbekistan 

Masters Degree: English Philology 

Masters degree in English Philology at the Bukhara Faculty of Foreign Languages 

09/1991 - 05/1993 

Bukhara Secondary School Bukhara, Uzbekistan A-level: Languages 

 Mathematics C 

 English A