Zunaira Iqbal

Friendly, professional, and organised receptionist with experience providing excellent customer service in busy environments. Confident handling telephone enquiries, greeting visitors, managing appointments, and supporting day-to-day administrative tasks. Strong communication skills, excellent attention to detail, and able to remain calm under pressure. A reliable and approachable team player committed to creating a welcoming experience for customers and visitors.

Medical Receptionist - GP Surgery, Luton - Luton

(2026-03 - 2026-06)

• Maintained a clean, organised and welcoming reception area while working efficiently in a busy environment.
• Supported the practice team with filing, scanning and other administrative tasks.
• Accepted payments and issued receipts where required.
• Handled incoming emails, post and correspondence.
• Processed repeat prescription requests and passed messages to clinicians where appropriate.
• Maintained confidential patient records in accordance with GDPR and practice procedures.
• Checked patients in for appointments and updated personal details.
• Booked, amended and cancelled appointments using the practice booking system.
• Answered incoming telephone calls and dealt with patient enquiries.
• Welcomed patients and visitors in a friendly and professional manner.

Customer Service Assistant - Kea International

(2024-08 - 2025-08)

• Responded to customer enquiries professionally.
• Processed customer information accurately.
• Communicated effectively with customers and colleagues.
• Managed multiple tasks while meeting deadlines.
• Resolved customer issues calmly and efficiently.

Warehouse Operative - WHSmith

(2024-09 - 2025-02)

• Picked and packed orders accurately.
• Loaded/unloaded deliveries safely.
• Checked goods for damage.
• Maintained a safe working environment.

Shop Assistant - Bubble Tea Shop, Luton Mall - Luton

(2024-09 - 2024-12)

• Prepared drinks accurately.
• Handled customer orders and payments.
• Maintained hygiene standards.
• Provided friendly customer service.

Level 3 Qualification - Health and Social Care

A-Level - Law

GCSEs - English and Maths