Asabere Romeo

IT Support and End User Computing professional with 10+ years of experience in ICT, technical support, digital systems administration, user support, and technology-enabled environments within the Ghana Education Service. Holds a B.Sc. in Information Technology Education (2018–2022), with Cisco Networking Academy training in Introduction to Networks and CCNA. Hands-on experience supporting end users, maintaining computer laboratories, configuring desktops, laptops and printers, installing and troubleshooting software, supporting networks and servers, administering user accounts and access, managing student and staff digital platforms, and providing technical assistance across Windows and Microsoft 365 environments.

Experienced in administering a Students Transcript Portal and Katon360 student and tutor onboarding platform, as well as supporting Microsoft Teams, Zoom, CCTV systems, servers, and other ICT infrastructure. Strong background in staff training, ICT project implementation, vendor coordination, documentation, troubleshooting, and user-focused service delivery.

Target Position: Analyst, End User Computing (EUC) – Newmont Corporation, Ahafo North

ICT TEACHER / IT SUPPORT & SYSTEMS ADMINISTRATOR - Ghana Education Service - Sunyani Municipality, Ghana

(2015)

• Provide day-to-day IT technical support and end-user assistance to teachers, administrators, students, and other users.
• Diagnose and troubleshoot hardware, software, operating system, application, network, and connectivity issues, resolving problems where possible and escalating complex issues appropriately.
• Configure, maintain, and support desktop computers, laptops, printers, scanners, and other end-user devices and peripherals.
• Install, configure, update, and troubleshoot software applications and Windows operating systems.
• Provide support for Microsoft 365 productivity tools and Microsoft Teams and Zoom, including meeting setup, user assistance, connectivity troubleshooting, and audiovisual support.
• Maintain and support computer laboratories, ensuring ICT equipment remains operational and available for teaching, learning, and administrative activities.
• Conduct routine equipment checks and assist with preventive maintenance to reduce downtime and improve ICT service availability.
• Provide basic network support and troubleshoot connectivity issues, applying knowledge from Cisco Networking Academy training.
• Support the operation and maintenance of servers and server-related ICT infrastructure within the school environment.
• Assist with installation and support of CCTV systems, including equipment setup, connectivity, troubleshooting, and maintenance.
• Provide technical support to users of professional applications and digital platforms, focusing on a positive and effective user experience.
• Administer the Students Transcript Portal, supporting users and maintaining effective operation and administration of the platform.
• Serve as Katon360 onboarding administrator for students and tutors, supporting account setup, onboarding, user access, and platform adoption.
• Assist users with account-related issues, access requirements, passwords, permissions, and platform usage.
• Maintain accurate digital records and support effective management and use of technology-based information systems.
• Gather user feedback and identify recurring issues to improve the effectiveness and usability of digital services.
• Train teachers, tutors, administrators, and students in the effective use of ICT systems, applications, digital platforms, and collaboration tools.
• Provide one-on-one and group technical guidance to users with different levels of digital literacy and explain technical concepts clearly to non-technical users.
• Participate in implementation and rollout of ICT projects and technology initiatives, including configuration, testing, user training, and ongoing support.
• Coordinate with ICT vendors, service providers, and contractors when equipment, software, maintenance, or specialist technical assistance is required.
• Maintain records relating to ICT equipment, technical issues, maintenance activities, user support, and technology projects.
• Serve as Form Master, providing leadership, mentoring, coordination, monitoring, and support to students while collaborating with colleagues and stakeholders.

Bachelor of Science (B.Sc.) - Information Technology Education - University of Education, Winneba (2018 - 2022)

Diploma - Basic Education - Berekum College of Education (2012 - 2015)

WASSCE - General Arts - Amaniampong Senior High School (AMASS), Ashanti Mampong (2007 - 2011)