Elliot Hammond

IT Operations and Infrastructure Leader with six years of progressive experience across Ghana and Liberia. Deployed to lead IT systems for a national passport production project, then promoted to Head of Operations and Country Representative, combining government/client stakeholder management and team leadership with hands-on infrastructure, networking and database administration. MSc in Computing and Information Systems, awarded with Distinction (Liverpool John Moores University, 2026).

Head of Operations & Country Representative — Liberia Passport Project - Buck Press Limited - Liberia

(2023-08 - 2025-10)

• Served as the company's country representative in Liberia for a national passport production project, the primary point of contact for the government client and local stakeholders.
• Promoted to Country Representative in April 2024, taking on official representation, stakeholder negotiations, and escalation-level customer support for the project.
• Directed day-to-day in-country operations — staffing, budgets, logistics, and production targets — reporting progress to head office in Ghana.
• Recruited, trained and supervised a local team spanning technical, administrative and support functions.
• Managed annual IT procurement budgets of US$10k–20k and led vendor evaluation, contract negotiation and SLA governance.
• Owned IT infrastructure and systems administration for the project site, maintaining security, backups, uptime and data integrity for passport production and biometric data systems.
• Enforced access controls and audited system access logs in line with government data-protection and security requirements.

Systems Administrator - Buck Press Limited - Ghana – Liberia

(2022-04 - 2023-08)

• Joined as Systems Administrator supporting general and security printing operations (textbooks, brochures, passports, cheque books, ballot papers) in Ghana from April 2022.
• Deployed to Liberia in July 2022 as on-site IT support and Systems Administrator for a national passport production project, setting up infrastructure and personalization/data-capture systems.
• Administered Windows/Linux servers, Active Directory, DNS/DHCP, file servers, and virtualisation platforms (Hyper-V, VMware).
• Configured Cisco, HP and Ubiquiti networking infrastructure, and administered VPN connectivity, Cisco ASA and FortiGate firewalls.
• Administered Oracle 11g/19c environments across 5 servers, and designed disaster recovery and business continuity procedures.
• Reduced hardware failures by 40% and cut administrative workload by 25% through automation.
• Promoted to Head of Operations in August 2023, taking on direction of IT operations across 10+ business locations and supervision of 3 IT staff supporting 30+ employees.

IT Officer & Post Training Manager - Okuafopa Agribusiness Training Centre - Ghana

(2020 - 2022)

• Supported 700+ users with enterprise IT services and managed digital learning platforms (Teams, Zoom).
• Delivered end-user training and post-training support, diagnosing and resolving hardware/software/network issues.

Assistant IT Officer - College of Agriculture and Natural Resources (CANR), KNUST - Ghana

(2019 - 2020)

• Installed and maintained desktop systems, printers, and peripherals; supported Windows environments, networking, and e-learning platforms.
• Assisted with server administration and routine maintenance.

MSc - Computing and Information Systems (Distinction) - Liverpool John Moores University, UK (2026)

BSc - Information Technology (Second Class Upper) - Ghana Technology University College (2020)