Emmanuel Osei

Results-driven IT Officer with over 6 years of experience in IT support, system administration, and network management across healthcare, finance, and corporate environments. Proficient in hardware/software troubleshooting, Active Directory, Microsoft Office Suite, and data security. Skilled in workstation setup, hardware diagnosis, and end-user training, with a strong commitment to minimizing downtime and maximizing productivity.

Recognized as Experience Technology Personnel at Totalité Health's 2025 year-end awards for exceptional support and system reliability. Successfully managed IT operations for multiple branches, executed bulk SMS and social media campaigns to boost engagement, and ensured robust network connectivity.

Holds

Google IT Support, CISSP diploma, and Information Security Fundamentals certifications. Adept at delivering rapid solutions and enhancing operational efficiency.

IT Officer - Totalité Health - Asokwa (All Branches)

(2025-03 - 2026-07)

• Awarded Experience Technology Personnel at the 2025 end-of-year awards for consistently delivering high-quality technical support and maintaining system reliability across all branches.
• Installed, configured, and maintained computer hardware, operating systems, and software across all branches, ensuring optimal performance and security.
• Provided advanced technical support and troubleshooting for hardware, software, and network issues, reducing average resolution time through systematic problem diagnosis.
• Managed network connectivity for multi-site operations, implementing rapid solutions to sustain 99% system uptime and minimize business disruption.
• Monitored CCTV systems and fingerprint attendance terminals, strengthening physical security and streamlining staff attendance tracking.
• Organized and set up workstations, ensuring proper cable management and peripheral configuration to boost employee productivity.
• Assisted users with hardware/software operations, delivering one-on-one training that improved digital literacy and reduced recurrent support tickets.
• Executed bulk SMS and social media campaigns that expanded customer outreach and increased engagement with healthcare services.
• Provided advanced technical support to biomedical engineers for the installation and troubleshooting of medical equipment, including EEG, ECG, ultrasound, X-ray, mammogram, fluoroscopy, CT, MRI, and similar systems.
• Installed and troubleshot medical and office printers, including DICOM, Inkjet, Laser, and Thermal.

ICT/Computing Teacher - National Service Scheme (Aprabo M/A Basic School) - Aprabo, Asokwa

(2023-10 - 2024-09)

• Delivered ICT/Computing curriculum to students, fostering digital skills and computer literacy through interactive lessons.
• Provided IT support to staff and students, troubleshooting hardware/software issues and ensuring uninterrupted academic activities.
• Installed and configured software and hardware, maintaining lab computers and peripherals for optimal learning environments.
• Refurbished PC systems and peripherals, extending equipment lifespan and reducing procurement costs by 15%.

IT Support (Internship) - MTN Ghana - Nyiaeso, Kumasi

(2022-09 - 2022-12)

• Performed new hardware installations and updates, maintaining system functionality and security compliance.
• Installed and updated software, monitoring version and patch requirements to ensure license compliance and security.
• Troubleshot network issues, providing rapid resolution to limit downtime and maintain connectivity for the branch.
• Addressed user inquiries on hardware/software operation, resolving problems and enhancing user self-sufficiency.
• Prepared equipment for staff, installing cables, operating systems, and software to streamline onboarding.
• Organized workstations with computers, monitors, and cabling, ensuring ergonomic and efficient setups.

IT Support Specialist - Dalex Finance and Leasing Company - Kumasi

(2020 - 2023)

• Elevated public image and brand engagement through multi-platform campaigns, including bulk SMS and social media.
• Maintained office PCs, networks, and mobile devices, ensuring 100% operational availability for critical financial operations.
• Executed bulk SMS campaigns to customers on product services, driving customer engagement and service uptake.
• Refurbished PC systems and peripherals (monitors, printers, networking equipment), reducing hardware replacement costs.
• Patiently guided end-users through troubleshooting steps, improving first-call resolution rates and user confidence.

IT Administrator - Pinpi Business and Internet Café - Kumasi

(2017 - 2020)

• Organized regular system testing and maintenance, minimizing breakdowns and reducing help-desk queries by 25%.
• Investigated faults, diagnosing root causes and implementing long-term fixes.
• Monitored network performance to preemptively identify issues, ensuring proactive solutions ahead of major incidents.
• Requisitioned hardware and software based on evolving organizational needs, optimizing inventory management.
• Handled cash payments with precision and confidentiality, maintaining accurate daily transaction logs.
• Completed opening and closing procedures, securing premises and systems.

Bachelor of Science - Information Technology Education - University of Education, Winneba (Kumasi Campus) (2023-07)