Enny Sitso

Customer Support and Remote Operations professional with 5+ years of experience across customer service, financial services, insurance, and business process outsourcing. Proven ability to resolve customer inquiries, investigate complex issues, review digital content, and consistently meet quality and productivity targets in fast-paced remote environments. Skilled in technical troubleshooting, problem-solving, customer communication, and collaborating with global teams across multiple time zones.

Content Analyst (Remote) at Majorel Ghana (2023-06 – 2026-01)

• Reviewed 300–600 digital content items daily while consistently meeting quality, productivity, and utilization KPIs.
• Investigated content accuracy and policy compliance, documenting findings and escalating complex cases.
• Improved workflow efficiency through smart processes that saved 40+ hours weekly.
• Worked remotely across multiple international time zones while maintaining high performance.
• Contributed to the successful launch of two operational projects in Africa.

Branch Sales Officer at Bayport Financial Services (2021-10 – 2022-08)

• Processed loan applications and investment accounts while ensuring compliance with company policies.
• Generated over GHS 20,000 in monthly sales and contributed more than GHS 50,000 in monthly investment revenue.
• Built strong customer relationships by identifying client needs and recommending suitable financial solutions.
• Collaborated with branch teams to achieve sales and customer service targets.

Customer Support Specialist at StarLife Assurance (2018-09 – 2020-08)

• Supported 50–100 customers daily via phone, email, and in person by resolving inquiries, processing applications, and handling complaints while consistently meeting service response targets.
• Investigated customer issues, provided timely resolutions, and escalated complex cases when necessary.
• Maintained accurate customer records and ensured prompt follow-up to deliver a positive customer experience.
• Collaborated with internal teams to resolve customer concerns efficiently.

Finance Officer at StarLife Assurance

• Managed daily cash transactions and account reconciliations with accuracy.
• Prepared weekly financial reports and maintained compliance with financial procedures.

Compliance & Claims Intern at SSNIT (2015-05 – 2015-08)

• Assisted customers with biometric registration and claims processing.
• Maintained confidentiality while supporting compliance and administrative activities.

Bachelor of Science (BSc) in Actuarial Science – Kwame Nkrumah University of Science and Technology