Grace Asare

Results-driven with extensive experience in planning, procurement, logistics, inventory control and vendor management. Proven ability to optimize supply chain operation, reduce cost and improve service delivery whiles maintaining quality and compliance. Quick and eager learner with acute attention to detailed and consistent track record to detailed and process improvement to drive quality, efficiency and accuracy.

A hardworking and reliable individual with good communication skills. I am ready to learn, work in a team, and contribute positively to any organization.

Operations Officer - Ejuraman Rural Bank LTD

• Daily branch operations management
• Supervise day to day activity
• Monitor vault cash and teller balances
• Overseas account opening and closure procedures
• Arrange cash movement
• Prevent fraud and operational losses
• Ensure fast and professional service delivery
• Support front desk and teller staff when needed
• Implement audit recommendations
• Maintain proper filing system

Customers Service Operation and Teller - Ejuraman Rural Bank - Ejura

(2024-01 - 2026-12)

• Maintained balanced cash drawers and complied with the bank policy, procedure and regulatory requirements
• Verified customer identities and transaction details to prevent fraud
• Handled Customer complaints professionally and escalated complex issues when necessary
• Promoted bank product and service through effective cross-selling and customer engagement
• Processed daily cash transaction accurately, including deposits, withdrawals, transfers and cheque payment
• Build and maintained strong customer relationships
• Maintained accurate customer records and ensured confidentiality of customer information

Customer Service Operation - Ejuraman Rural Bank - Kumasi

(2023-09 - 2024-09)

National Service

• Attend to customers and provide their needs
• Sell the product of the bank to the customers
• Handle customer's financial transaction including cashing cheques, and completing money transfers
• Opening and closing account
• Educate customers about self-service option such as online banking
• Able to identify the needs of the customers and expectations and also deliver service request
• Able to ensure that customers receive an effective service
• Able to work with customers account information and account changes

Store Assistant - Komfo Anokye Teaching Hospital - Kumasi

(2022-10 - 2022-11)

Internship

• Arrange merchandise for display to highlight new style and attract customers and sales
• Kept calm and applied strong problem solving and interpersonal skills to resolve conflicts
• Attend to customers
• Adhere to task and responsibilities accurately
• Locate part of the product using ledgers
• Find and evaluating suppliers, products and services negotiating contracts and acquiring the most cost-efficient deals with compromising on quality
• Organize objectives and supplier capabilities to ensure success
• Make sure suppliers provide good product and the product is used effectively

B.Sc.

• Business Administration (logistics and supply chain) - Kwame Nkrumah University of Technology, Kumasi (2019-01 - 2023-12)

West African Senior Secondary Certificate Examination - Pentecost senior High School, Breman Kumasi (2016-12)

Basic Education Certificate Examination - Osabarima Educational Complex, Kwadaso (2014-12)