Grâce Houessenon

Adaptable and results-driven Bilingual Professional with extensive experience in customer support, administrative management, and multilingual client relations. Native in French and fluent in English, with strong expertise in resolving client inquiries, managing documentation, and using specialized digital management tools. Proven ability to thrive in fast-paced environments, maintain high performance standards (KPIs), and quickly adapt to new software platforms including CRM and ticketing systems.

Skilled in analytical problem-solving, proactive task management, and delivering exceptional customer satisfaction.

Bilingual Secretary & Administrative Coordinator - Good Shepherd Language Center

(2024-01 - 2025-07)

• Managed cross-channel communications in English and French, acting as the primary point of contact for client and internal inquiries.
• Handled incoming administrative requests, maintained digital record filing systems, and ensured strict compliance with company data security guidelines.
• Oversaw translation contracts and accurately documented client records to maintain clean, organized database entries.
• Utilized time management and scheduling software to track administrative tasks and staff attendance efficiently.

Customer Service Representative & Support Specialist - Dining Establishment & Tish Restaurant

(2022-01 - 2024-04)

• Delivered prompt, high-quality customer service to local and international clients using French, English, and Twi.
• Acted as a front-line problem solver, handling customer feedback, troubleshooting service complaints, and maintaining high satisfaction scores.
• Operated POS software and digital order systems to accurately log transactions and update account entries.
• Collaborated remotely and on-site with cross-functional teams to meet daily operational targets and key performance metrics (KPIs).

French Educator & Language Specialist - Etiko Eagle Vision Academy & Dashen Hills Montessori School

(2023-01 - 2023-12)

• Researched, structured, and executed comprehensive language instruction tailored to diverse student backgrounds.
• Employed analytical thinking to assess student performance metrics, identifying learning gaps and tailoring solutions accordingly.
• Maintained detailed progress records, demonstrating self-motivation, high autonomy, and effective remote/independent work capabilities.

Secondary Education Diploma - Language Studies, Business Communication, and Interpersonal Skills - CEG Tankpè / CEG 2 de Ouidah