Ibrahim Seidu

Detail-oriented Warehouse Officer with over 3 years of experience managing inventory control, shipping, and receiving operations. Proven track record of maintaining 99% stock accuracy and optimizing storage space using advanced Warehouse Management Systems (WMS).

Warehouse Officer - Herbalife Ghana

(2026-01)

• Assist with all deliveries and inventory management and organisation
• Scan and track incoming and outgoing orders
• Support the work of the warehouse manager
• Load and unload products efficiently and effectively
• Receive inventory and update them into the system, ensuring the items match the documents
• Check received items for defects, damages, or missing items
• Inventorise incoming goods into the system

Stock Auditor and Compliance Officer - Faster Auto Parts Ltd (Formerly Tiger Trucks)

(2025-01 - 2025-12)

• Managed inventory audits for 800+ products monthly
• Reduced audit discrepancies by 15% in 6 months
• Optimized stock-taking processes, saving 10K annually
• Streamlined inventory procedures, boosting efficiency by 20%
• Coordinated stock checks, achieving 98% accuracy rate
• Implemented new software, saving 150K yearly

Warehouse Officer - ZondaTech

(2024-03 - 2025-01)

• Proficient in managing inventory systems and ensuring accurate stock levels
• Capable of leading a diverse team to achieve operational goals
• Strong analytical skills for optimizing warehouse processes
• Excellent communication abilities for effective collaboration across departments
• Oversee daily warehouse operations, ensuring efficient processes that led to a 15% increase in overall productivity
• Implement inventory management systems that reduced stock discrepancies by 30%, improving accuracy and reliability
• Lead a team of 20+ employees, providing training and development that improved performance ratings by 25%

Call Center Agent - ISON Experiences - Tema

(2022-01 - 2024-03)

• Handle an average of 20–60+ inbound customer calls daily regarding mobile plans, fiber internet, roaming, and billing disputes.
• Achieve a 95% First Contact Resolution (FCR) rate by diagnosing technical network connectivity and SIM-related issues accurately.
• Process mobile money transactions, account balance checks, and tariff plan migrations while adhering to strict company SLAs (Service Level Agreements).
• Identify customer needs to cross-sell and upsell data packages, increasing monthly departmental sales targets by 12%
• De-escalate frustrated callers with active listening and clear conflict-resolution techniques, earning positive monthly quality assurance (QA) scores.

Administrative Assistant - Ghana Haulage - Tema (Accra)

(2019-10 - 2021)

• Implemented time-saving processes involving ordering and tracking office supplies, resulting in more efficient inventory management leading to cost savings.
• Demonstrated proactive phone answering behaviors, logging, and directing up to 30 calls per day with an average answer speed of 8 seconds.
• Composed professional emails and documents using MS Office, providing a foundational layer of communication and documentation for the whole organization.
• Improved ability to manage and prioritize daily tasks, resulting in a better time management system and ensuring that all demands were met within deadlines.
• Developed effective strategies for filing systems that resulted in a higher degree of organization and accuracy of documents.
• Supported team members with complex scheduling tasks, managing calendar and appointment settings to ensure on-time attendance.

Diploma - System Engineering - University IPMC Ghana

Specialized Diploma - Logistics and Supply Chain Management - Multiversity of Africa

Diploma - Ethical Hacking - Global Institute Of Ethical Hacking

BSc. - Computer science - Accra Institute of Technology