Jeffery Ocansey

Manager

Talent

AccraMember since July 11, 2026

Good interpersonal relationship skillsTeam playerOral communication skillsWritten communication skillsOrganizationAnalytical skillsInterpretational skillsT24 software

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Good interpersonal relationship skillsTeam playerOral communication skillsWritten communication skillsOrganization

About

I am very affable, determined and a practical young man with the ability to learn new skills and adapt to new conditions very quickly. I am capable of working either in a team or alone with little or no supervision to produce exceptional results on time. I am keen on finding a suitable position in any environment which offers challenges on a daily basis and opportunity for people with drive and determination to succeed.

Experience

Manager - Shopbeta online mall

(2024-10)

Ensure that online store has accurate and up-to-date images, product descriptions and appearances
Regularly coordinate with vendors to maintain an accurate inventory and products' availability
Oversee the management of stocks, ensuring that all data related to goods, sales and inventory is accurate and up to date
Prepare, update and review prices for products, both online and offline
Coordinate with external workers including graphic designers, set designers, and video editors to ensure timely delivery of content and other services
Regularly update and manage all social media handles to maintain engagement and promote our products and services
Oversee the activities of sales officer and online shop manager to ensure that sales target are met and operations are efficient

Contact Centre Agent - Ecobank Gh. LTD.

(2023-07 - 2024-09)

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile
Keep records of all conversations in call center database in a comprehensible way
Frequently attend training seminars to improve products knowledge and performance skills
Meet personal/team qualitative and quantitative targets

Tele-recovery officer - IZWE savings & loans

(2022-08 - 2023-05)

Contact default clients by phone to recover deductions in arrears
Contact default clients by phone to confirm channel for their refunds
Skip tracing to confirm alternate client phone numbers
Undertake weekly auditing of loan files
To achieve agreed target on amount collected, calls etc. for the month and year
To update work sheet and Ameyo with all customer details and agreements reached
Effectively resolve issues with angry and upset customers on phone
Develop positive rapport with different types of customers over the phone
Apply the proper telephone etiquette
Apply appropriate actions to effectively control a telephone call
Other collections activities that may be assigned, by Collections leadership

Recovery Officer - Delta Micro Finance

(2019-10 - 2022-07)

Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions and complaints
Investigate and resolve discrepancies
Create trust relationships with debtors as possible to avoid future issues
Update account status and database regularly
Alert superiors of debtors unwillingness or unable to pay, for any necessary action to be taken
Comply with all regulatory requirements when legal action is to be taken

Head Recovery Officer - First Collect Gh. Ltd.

(2017-07 - 2019-10)

Supervising and managing recovering team to deliver and meet individual targets
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible to avoid future issues
Update account status and database regularly
Alert superiors of debtors unwillingness or unable to pay, for any necessary action to be taken
Comply with all regulatory requirements when legal action is unavoidable

Teller\Cashier - Cal Bank

(2013-02 - 2017-05)

Cash checks after ensuring that signatures are valid
Receives checks and post entries into correct accounts
Verify dates on incoming checks
Receives cash from bullion van, count and verify cash
Sort, file and record deposit slips
Manages bank's vault to ensure correct cash balances
Provide information to clients regarding bank services
Resolves discrepancies on accounts
Ensuring that the cash drawer is balanced and maintained at all times
Cross sell bank's products
Posts all cash and credit entries into T24 database

Front Desk Executive - Ocans Guest House

(2009-09 - 2013-01)

Receives guests to the hotel by greeting them warmly and attending to their enquiries in person or by phone
Informing guests of services, accommodation types and rates in the hotel
Makes reservations for guests according to their needs, and also ensures that all reservations cancelled are effected immediately
Receives cash and cheques as payment
Keeps clear and comprehensive records of guest room bookings and all billings for accountability and future references
Maintaining order at the front desk by arranging documents accordingly and keeping the area clean at all times
Reports all issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction

Lighting Designer - National Theater GH.

(2008-10 - 2009-08)