Joy Nanortey

Digital Sales Officer (National Service personnel) at GCB Bank PLC (2024-10 – Present)

• Facilitated the onboarding of over 300 new customers onto the GCB banking app through comprehensive demonstrations within nine months.
• Addressed diverse customer inquiries and resolved complaints efficiently in the branch banking hall, achieving a high level of customer satisfaction and reducing complaint resolution time.
• Processed hundreds of transactions daily in adherence to compliance with banking protocols.

BSc in Business Administration (Marketing Option) – Central University-Miotso, Ghana (2022-10 – 2024-07)

Diploma in Marketing – Ghana Communication Technology University (2019-09 – 2021-12)