Randy Johnson-Smith

Skilled in driving efficiency and productivity through attention to detail and multitasking. Committed to contributing to organizational success by leveraging administrative expertise. Dedicated to maintaining professionalism and collaboration. Continuously seeking growth and development opportunities.

Administrative Officer - Research and Training Corps (RTC), Nation Builders Corps (NABCO) - Effia-Kwesimintsim Municipal Assembly, Takoradi

(2018-11 - 2022-09)

• Collaborated with the team at District NABCO Office
• Delivered comprehensive administrative assistance across district operations
• Directed management of office assets and logistics
• Established robust methods for organizing documents digitally and physically
• Undertook extensive research activities and critically examined datasets
• Facilitated comprehensive training sessions for trainees
• Conducted monitoring procedures for trainees within the district
• Submitted reports to NABCO Regional and National Secretariat for decision making
• Coordinated preparation of quarterly reports at district level
• Gathered and organized datasets
• Performed routine checks to ensure timely and accurate trainee compensation
• Performed other administrative duties

District Enumerator - ESOKO/Livelihood Empowerment Against Poverty (LEAP) Project - Mpohor District, Western Region

(2018-04 - 2018-06)

• Optimized project timelines, ensuring on-time completion
• Managed household registration and enumeration for specific targets
• Provided essential details for new arrivals regarding registration procedures
• Conducted data collection with household heads
• Simplified communication for respondents through translation of English into the local dialect
• Conducted respondent interviews
• Completed questionnaires on a digital platform
• Verified household compliance through scheduled and impromptu inspections
• Shared consistent status reports emphasizing task completion with supervisor
• Provided daily logs to Esoko's central server system
• Managed seamless transmission of full household information to designated database
• Conducted reviews of accumulated data

Operations Officer - Ganyo Money Lending - Takoradi

(2017-04 - 2018-02)

• Delivered accurate and precise teller services to customers through a strong understanding of banking policies, practices and procedures
• Established and environment prioritizing customer attention and service
• Conducted transactions including deposits as well as withdrawals for authorization
• Maintained current and accurate Cash Book records
• Coordinated and maintained records of small saving (susu) transaction activities
• Ensured accuracy in transactions by auditing daily withdrawal and deposit vouchers
• Managed systematic archiving of letters and memos
• Explained application and documentation shortcomings to applicants while reviewing loans
• Upheld trust by maintaining privacy of customer details

Information Technology Officer - Gracious Pearl Driving Academy/Boskot Services Ltd. - Takoradi

(2016-12 - 2017-03)

• Facilitated onboarding of new students with DVLA endorsed online registration method
• Ensured accuracy in maintaining records for all students including heavy duty training
• Managed database records
• Managed troubleshooting processes for technology related problems
• Handled deployment of software on numerous devices
• Designed and issued certificates following the successful heavy duty training course completion of students
• Managed administrative responsibilities and secretarial functions, incorporating graphic designing

Data Entry Clerk (Database Administrator) - Delcielo Optical Services - Takoradi

(2016-02 - 2016-05)

• Updated client database with detailed information
• Processed alphabetic and numerical inputs for record management
• Maintained system security by executing regular backup of database
• Sorted information accurately following the structure of client folder
• Maintained privacy and security protocols for all client data
• Evaluated, deleted and reentered information to maintain clean records
• Executed systematic methods for accurate data recording

National Service Personnel - Amenfiman Rural Bank Ltd. - Wassa Akoropong

(2014-10 - 2015-09)

• Managed financial liquidity activities
• Enhanced customer service operations by attending to customers' needs
• Captured data for small savings (Susu) Transactions
• Assisted customer service personnel in conducting money transfers
• Facilitated efficient branch-to-Head Office transactions via streamlined cash movement process
• Collected fees from students and wards at Senior High School premises
• Ensured proper documentation of all financial transactions
• Conducted daily crosschecking of withdrawal and deposit vouchers
• Ensured accurate organization of letters, memos and circulars
• Documented meeting discussions

Graphic Designing/Internet Café Attendant - Unicon Internet Café - Takoradi

(2008-01 - 2010-07)

Designed various promotional materials and addressed internet connection concerns for clients.

• Designed various promotional materials including ads and posters
• Addressed and resolved internet connection concerns for clients
• Conducted troubleshooting for technical problems
• Performed analysis on equipment failures
• Conducted servicing of technical devices
• Traced abnormalities in network connectivity
• Conducted seamless installation of various software applications
• Performed other administrative responsibilities

Attachment - Ghana Ports and Harbours Authority (Management Information System Department) - Takoradi

(2007-07 - 2007-10)

• Enhanced management processes in information systems
• Identified hardware issues
• Conducted regular maintenance of computers to ensure optimal hardware performance
• Identified and resolved network issues promptly
• Carried out efficient installation of software
• Managed installation and configuration of Windows systems
• Established reliable email communication via Microsoft Outlook
• Set up client computers to Windows 2003 Server integration
• Configured network with UTP wiring

Certificate - Online Digital Marketing - Advanced Information Technology Institute (AITI) – Ghana-India Kofi Annan Centre of Excellence in ICT (2018-02 - 2018-05)

Bachelor of Business Administration - Business Administration, Banking and Finance - Perez University College (Formerly Pan African Christian University College) (2010-09 - 2014-06)

Certificate - A+ Certification - I.P.M.C (2006-08 - 2006-11)

Certificate - Office User Specialist - Data Link Institute (2006-01 - 2006-11)