Tiilon Konlan

Lead Software Engineer - Academic City University - Accra, Ghana

(2024-02)

Lead the engineering team responsible for the institution's core platforms: Student Management System (SMS), HRIS, Clinic Management, and IT Asset Management.
Developed architecture, roadmap, sprint planning, and technical reviews; delegate implementation and mentor 2+ developers.
Implemented and maintained CI/CD pipelines (Jenkins) and Kubernetes orchestration to support staging environments; established automated image builds and deployments.
Drive requirements gathering with academic and administrative stakeholders to translate business needs into technical specifications and prioritized features.
Championed automation for admin workflows using Zapier and PDFMonkey (e.g., automated offer letters, payment receipts), reducing manual processing effort and human error.
Conduct regular training sessions for staff and students, improving platform adoption and reducing support tickets.

Software Engineer - Academic City University

(2023-07 - 2024-02)

Designed and implemented student management system major features: student intake workflows, semester registration, timetable access, lecturer grading uploads, and transcript & certificate generation modules.
Built HRIS modules for leave application, performance reviews, and staff surveys; implemented role-based access and audit logging.
Developed clinic management functions for patient record capture, retrieval, and basic reports used by campus health staff.
Integrated payment and document generation workflows using third-party APIs and server-side automation tools.

Database Administrator - Academic City University

(2022-07 - 2023-07)

Acted as primary data contact for administrative departments: handled ad-hoc data requests, queries, and exports used in reporting and decision-making.
Investigated and triaged user-facing issues in the student management platform; coordinated fixes with developers and communicated status to stakeholders.
Performed regular database maintenance, backups, and assisted in database schema updates during feature rollouts.

Intern (full-stack / platform developer) - Openlabs

(2022-01 - 2022-07)

Built and maintained attendance registration platforms and simple program websites primarily using PHP; supported the lead developer on institution projects.
Internship served as a probationary period to validate self-taught development skills and deliver production-capable features.

Lead Software Engineer (contract / part-time) - Openlabs & BlueCrest (Ghana & Liberia)

(2024-10)

Ongoing support prior to lead role

Developed the custom student management platform for Openlabs and led the BlueCrest branches' platform work.
Led data migrations from Knack to a custom PHP-based platform (BlueCrest GH - Dec 2023; BlueCrest Liberia - Dec 2024).
As lead, I guide development, delegated tasks to a junior developer, and ensured platform stability and continuity across branches.
Applied automation to admissions and administrative processes, integrating payment gateways and automated document generation.

Full-Stack Developer - Freelance

(2018)

MaitriseTCF (maitrisetcf.com) - Online practice and exam platform for TCF Canada preparation. Built with Django and React; integrated Paystack and Stripe for subscription-based access. Implemented role-based access, timed practice exams, and subscription enforcement.
Other NDA-bound internal systems built for SMEs and institutions (operations, reporting and workflow automation).

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