Victoria Oppong

I am a self-inspired and motivated person always willing to learn, grow and excel whereever I find myself. I cope and interact well with people with different background and I am confident that my strong work ethic and willingness to learn would make a valuable asset to your team.

Customer Service Assistant (National Service Personnel) - Consolidated Bank Ghana

(2024-11 - 2025-10)

• Assist customer service officers in their line of work.
• Cross selling the bank's product by answering enquiries and ascertaining customer's needs.
• Enhanced customer onboarding experience through clear communication and explanation of account features and benefits
• Initiating business transactions, account opening and maintenance
• Promoting Business and customer friendly environment through building excellent customer relationships
• Receiving and Attending to customers

Administrative Assistant (Industrial Attachment) - Electricals and Engineering Department, KsTU

(2024-01 - 2024-04)

• Managed all incoming and outgoing correspondence with meticulous attention to detail, guaranteeing secure and timely dispatch and receipt of critical letters and packages.
• Efficiently managed visitor flow and inquiries, directing them to appropriate personnel and resources, enhancing the overall visitor experience.
• Delivered exceptional service to a diverse range of visitors and students, promptly addressing needs and resolving issues to ensure satisfaction.

Administrative Assistant (Industrial Attachment) - Maternal and Child Health Hospital

(2022-09 - 2022-12)

• Organized and managed patient record archives, enabling efficient retrieval and supporting seamless departmental operations.
• Managed the secure and accurate distribution of all internal and external correspondence, ensuring critical memos and letters reached departments without delay.

Bachelor of Technology - Secretaryship and Management Studies - Kumasi Technical University (2020 - 2024)

General Arts - Amaniapong Senior High School (2017 - 2020)