Technical Support Representative

About DataNoesis

DataNoesis designs and delivers end-to-end intelligent information systems for some of the most demanding retail, infrastructure, and security environments. With 15+ years of expertise and clients in over 14 countries, we combine deep technical know-how with a relentless focus on customer experience.

We believe in a culture of Honesty, Evolution, Confidence, Respect, and Passion for the Customer. These values guide every interaction — with clients, colleagues, and partners.

Your Mission

As a Technical Support Representative you are the first point of contact for our customers across the entire solutions portfolio — retail systems, physical security, IT infrastructure, and business solutions. Your mission: resolve issues with care, intelligence, and efficiency, always putting the customer first.

What You Will Be Doing

• Deliver 1st-level customer support across all service domains
• Diagnose hardware, peripheral, software, and configuration issues and provide appropriate resolutions
• Troubleshoot remotely via Helpdesk tools and support platforms
• Query and cross-check data in customer and system databases to investigate incidents
• Comprehend client needs and relay accurate information to internal engineering teams
• Maintain clear, updated ticketing records and contribute to the internal knowledge base
• Follow structured procedures, escalation protocols, and SLA timelines
• Engage customers respectfully and empathetically to ensure satisfaction and retention

What We Are Looking For

• 3–5 years of experience in a technical support role
• Very good command of English, written and spoken
• Very good command of Greek, written and spoken
• Solid knowledge of hardware and peripherals (workstations, printers, scanners, POS and related devices)
• Knowledge of databases, with hands-on experience writing SQL queries
• Degree in Computer Science or Information Technology (University, TEI or IEK) — desirable
• A genuine appetite for learning and professional growth

Also Expected

• Good knowledge of Microsoft Windows environments and application ecosystems
• Experience with remote support tools and Helpdesk / ticketing systems
• Excellent communication and problem-solving skills

Nice to Have

• Experience supporting ERP systems
• Experience with physical security systems (CCTV, access control, alarm systems) and networks
• Knowledge of ITIL or similar support frameworks
• Technical certifications or relevant coursework

What We Offer

• Collaboration with experienced technical teams on projects for major clients in Greece and abroad
• A structured training plan and a coaching ecosystem — we grow with our people
• Competitive compensation aligned with qualifications and experience
• A respectful, inclusive culture guided by transparency and integrity

Why Join DataNoesis?

Because here, people come first. We combine cutting-edge technology with a genuine commitment to service. If you are passionate about solving problems, evolving continuously, and supporting customers with empathy, we would love to meet you.