Φωτεινή Σούρντου

Psychology graduate with experience in ERP systems, commercial management, and healthcare. I have experience in providing customer support and technical assistance, managing incoming requests and working with CRM systems. I have also supported users with commercial management processes, including invoices, documentations, and customer and warehouse management.

My academic background in Psychology has strengthened my communication skills, problem-solving, active listening and understanding of individual needs.

ERP Customer Support Representative at UNION Programming Group (2025-09 – 2026-07)

• Provided costumer support and assistance to ERP users.
• Managed incoming requests and followed up for costumers needs.
• Recorded and monitored customer requests through a CRM system.
• Collaborated with technical teams to resolve customer issues.
• Supported users with invoicing, documentation customer management, and warehouse management processes.

General Duties Employee / Dental Assistant (2024-03 – 2025-07)

• Managed appointments and coordinated daily schedules.
• Communicated with customers, and explained procedures with empathy and professionalism.
• Maintained confidentiality regarding medical and personal information.

BSc in Psychology – University of Western Macedonia (2019 – 2023)