Γιάννης Κατράνης

Machine Learning Engineer with a Master of Engineering (Integrated BSc/MSc) in Informatics and Computer Engineering and published research in NLP, information extraction, and text classification. Built end-to-end machine learning pipelines spanning web scraping, annotation, transformer training, benchmarking, and deployment, with hands-on experience in lightweight NLP systems, model evaluation, and reproducible ML workflows.

Shift Coach / Support Agent / Customer Care Agent at Food Plus S.A. (2019-01 – 2023-12)

Led shift operations and resolved operational and customer-facing issues

• Led shift operations in a fast-paced environment, coordinating team members, delegating work, and maintaining service quality under strict time constraints.
• Resolved operational and customer-facing issues through structured troubleshooting, escalation handling, and clear communication with both staff and clients.

Master of Engineering (Integrated BSc/MSc) in Informatics and Computer Engineering – University of West Attica (UniWA) (2019-01 – 2025-12)