Αναστασία Χλιαρά

Organized, resourceful and adaptable professional with experience in business management, HR, and customer service. Skilled in analytical thinking, team coordination, and process optimization. Proactive, detail-oriented, and eager to learn.

Customer Service & E-shop Management at SALVINI HOTEL SUPPLIES (2024/01 – 04/2026)

• Quotation preparation & order processing (online & phone) for retail and key accounts
• Supplier ordering & demand planning coordination
• Invoicing, inventory management, & accounting process support
• Customer account support, retention, and operational follow-up
• End-to-end operational coordination with major hotel groups and key business clients

Quality & Trainer Associate at ICAP OUTSOURCING SOLUTIONS (2023-01 – 2024-12)

• Monitoring agent performance and KPIs, with team retention initiatives
• Onboarding & individualized ongoing training programs
• Cross-departmental coordination for efficient issue escalation and resolution

HR Administrator at Dominant Marketing (2023-01 – 2023-12)

• Recruited, selected, and trained new employees
• Maintained and optimized ERP system operations
• Managed and created content for social media platforms
• Oversaw payroll processing and invoicing

Assistant Manager at So Easy (Language Learning Center) (2018-01 – 2023-12)

• Created and managed the annual teaching schedule
• Trained and supported teaching staff
• Handled recruitment processes and onboarding
• Managed educational information systems Classter and AADE myData

Master in Business Administration (MBA) in Management Information Systems – University of Western Macedonia, Grevena (2022-01 – 2024-12)

Bachelor's Degree in Philology, specializing in Medieval and Modern Philology – University of Ioannina (2014-01 – 2019-12)

High School Diploma – 3rd General High School of Kozani (2014-01 – 2019-12)