Customer Service & Hospitality Professional at Dreamy Coffee, Choco Coffee, Philoxenia Hotel, Sergios Hotel (2021-07 – 2025-03)
Managed customer service and hospitality operations across multiple establishments
- Entrusted to manage the buffet and service areas independently; demonstrated high reliability while operating solo during high-traffic shifts
- Proactively covered bar operations and specialized stations during staffing gaps, ensuring zero service disruption
- Ensured 100% adherence to corporate policies, health and safety standards, and operational procedures
- Managed high-volume customer requests and resolved issues autonomously, maintaining high satisfaction levels
Social Work Intern at Juvenile Probation Service, Chalkida Court (2022-04 – 2022-09)
Conducted social work assessments and maintained departmental records and protocols
- Conducted structured interviews with individuals to assess social background and behavioral patterns; synthesized findings into detailed evaluative reports for judicial use
- Managed the department's official protocol and physical/digital filing systems, ensuring 100% accuracy and data integrity
- Authored comprehensive professional reports, translating complex interpersonal data into actionable insights for institutional stakeholders
- Handled sensitive personal data with strict adherence to legal confidentiality standards and organizational best practices
Customer Service Crew Member at McDonald's (2021-12 – 2022-03)
Provided customer service in a fast-paced restaurant environment
- Worked within a highly structured environment requiring strict compliance with global operational standards
- Managed high-volume workflows, focusing on speed of service and accuracy under pressure
