Γεωργία Μποϊντά

Customer Service & Hospitality Professional at Dreamy Coffee, Choco Coffee, Philoxenia Hotel, Sergios Hotel (2021-07 – 2025-03)

Managed customer service and hospitality operations across multiple establishments

• Entrusted to manage the buffet and service areas independently; demonstrated high reliability while operating solo during high-traffic shifts
• Proactively covered bar operations and specialized stations during staffing gaps, ensuring zero service disruption
• Ensured 100% adherence to corporate policies, health and safety standards, and operational procedures
• Managed high-volume customer requests and resolved issues autonomously, maintaining high satisfaction levels

Social Work Intern at Juvenile Probation Service, Chalkida Court (2022-04 – 2022-09)

Conducted social work assessments and maintained departmental records and protocols

• Conducted structured interviews with individuals to assess social background and behavioral patterns; synthesized findings into detailed evaluative reports for judicial use
• Managed the department's official protocol and physical/digital filing systems, ensuring 100% accuracy and data integrity
• Authored comprehensive professional reports, translating complex interpersonal data into actionable insights for institutional stakeholders
• Handled sensitive personal data with strict adherence to legal confidentiality standards and organizational best practices

Customer Service Crew Member at McDonald's (2021-12 – 2022-03)

Provided customer service in a fast-paced restaurant environment

• Worked within a highly structured environment requiring strict compliance with global operational standards
• Managed high-volume workflows, focusing on speed of service and accuracy under pressure

Degree in Social Work – Hellenic Mediterranean University (2018-09 – 2024-01)

Professional Certificate in Human Resources Management (HRM) – National and Kapodistrian University of Athens (EKPA) (2025-05)