Αντωνια Μαντουβαλου

Managing phone calls, incoming & outgoing digital correspondence, documents & files Supervise administrative staff and divide responsibilities to ensure performance Create & update records and databases with personnel, financial and other data

General office / Sales administrator at Gyparaki Traditonal Cretan Flavors (2008-11 – 2024-06)

• Managing phone calls, incoming & outgoing digital correspondence, documents & files
• Supervise administrative staff and divide responsibilities to ensure performance
• Create & update records and databases with personnel, financial and other data
• Maintaining accurate records of sales transactions and related documentation
• Receiving, processing and tracking sales orders ensuring accuracy and efficiency
• Check data accuracy in orders & invoices
• Liaise with the Logistics Department to ensure timely deliveries & stock lists
• Interacting with customers and providing support after sales contributing to customer satisfaction
• Managing data entries (Winera ERP)
• Invoicing and ensuring accurate billing and payment processing
• Supervising the maintenance & continuous improvement of the Food Safety Managing System FSSC
• Arranging custom formalities and necessary paperwork for export procedures
• Preparing and processing export documents like letter of credit, bills of lading and customs declarations
• Working with freight forwarders, shipping companies and other parties to arrange transportation and delivery of goods

Export Administative at Dragees Hatziyiannakis SA (2024-06 – 2025-11)

• Managing phone calls, incoming & outgoing digital correspondence, documents & files
• Supervise administrative staff and divide responsibilities to ensure performance
• Create & update records and databases with personnel, financial and other data
• Maintaining accurate records of export transactions and related documentation
• Addressing customer inquires and resolving any issues related to export shipments
• Receive & process customer orders
• Check data accuracy in orders & invoices
• Liaise with the Logistics Department to ensure timely deliveries & stock lists
• Interacting with customers, suppliers, customs brokers and other relevant parties to facilitate smooth export operations
• Managing data entries (Pylon ERP Epsilonnet, Entersoftone)
• Invoicing
• Supervising the maintenance & continuous improvement of the Food Safety Managing System FSSC
• Arranging custom formalities and necessary paperwork for export procedures
• Preparing and processing export documents like letter of credit, bills of lading and customs declarations
• Working with freight forwarders, shipping companies and other parties to arrange transportation and delivery of goods

Customer Service Representative at Daltec SA (2025-11 – Present)

• Managing phone calls, incoming & outgoing digital correspondence, documents & files
• Receiving, processing and tracking sales orders ensuring accuracy and efficiency
• Handling and resolving complaints, and provide information about company's products and services
• Check data accuracy in orders & invoices
• Interacting with customers and providing support after sales contributing to customer satisfaction
• Managing data entries (Entersoftone)
• Invoicing and ensuring accurate billing and payment processing
• Credit control
• Create & update records and databases with personnel, financial and other data

Bachelor in Political Science & Public Administration – National & Kapodistrian University, Athens (2005-09 – 2009-09)