General office / Sales administrator at Gyparaki Traditonal Cretan Flavors (2008-11 – 2024-06)
- Managing phone calls, incoming & outgoing digital correspondence, documents & files
- Supervise administrative staff and divide responsibilities to ensure performance
- Create & update records and databases with personnel, financial and other data
- Maintaining accurate records of sales transactions and related documentation
- Receiving, processing and tracking sales orders ensuring accuracy and efficiency
- Check data accuracy in orders & invoices
- Liaise with the Logistics Department to ensure timely deliveries & stock lists
- Interacting with customers and providing support after sales contributing to customer satisfaction
- Managing data entries (Winera ERP)
- Invoicing and ensuring accurate billing and payment processing
- Supervising the maintenance & continuous improvement of the Food Safety Managing System FSSC
- Arranging custom formalities and necessary paperwork for export procedures
- Preparing and processing export documents like letter of credit, bills of lading and customs declarations
- Working with freight forwarders, shipping companies and other parties to arrange transportation and delivery of goods
Export Administative at Dragees Hatziyiannakis SA (2024-06 – 2025-11)
- Managing phone calls, incoming & outgoing digital correspondence, documents & files
- Supervise administrative staff and divide responsibilities to ensure performance
- Create & update records and databases with personnel, financial and other data
- Maintaining accurate records of export transactions and related documentation
- Addressing customer inquires and resolving any issues related to export shipments
- Receive & process customer orders
- Check data accuracy in orders & invoices
- Liaise with the Logistics Department to ensure timely deliveries & stock lists
- Interacting with customers, suppliers, customs brokers and other relevant parties to facilitate smooth export operations
- Managing data entries (Pylon ERP Epsilonnet, Entersoftone)
- Invoicing
- Supervising the maintenance & continuous improvement of the Food Safety Managing System FSSC
- Arranging custom formalities and necessary paperwork for export procedures
- Preparing and processing export documents like letter of credit, bills of lading and customs declarations
- Working with freight forwarders, shipping companies and other parties to arrange transportation and delivery of goods
Customer Service Representative at Daltec SA (2025-11 – Present)
- Managing phone calls, incoming & outgoing digital correspondence, documents & files
- Receiving, processing and tracking sales orders ensuring accuracy and efficiency
- Handling and resolving complaints, and provide information about company's products and services
- Check data accuracy in orders & invoices
- Interacting with customers and providing support after sales contributing to customer satisfaction
- Managing data entries (Entersoftone)
- Invoicing and ensuring accurate billing and payment processing
- Credit control
- Create & update records and databases with personnel, financial and other data
