TS Specialist
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I am a proactive and driven engineer, demonstrating a mature and responsible approach to every task and situation I undertake. With over four years of experience as a Technical Support Specialist and a recent role in engineering, I excel in collaborating with teams to achieve objectives efficiently and to the highest standards.
Professional Guidance Specialist at Concentrix (2025-01 – Present)
Providing professional guidance to customers to help them choose the right product based on their requirements.
Technical Support Specialist - Cisco Networks at Estarta (2023-01 – 2025-01)
Resolving Cisco hardware, software, and network issues for optimal performance and stability, including technical support and maintenance.
Technical Support Specialist at Teleperformance (2022-01 – 2023-01)
Managing iOS/macOS issues and billing. Troubleshooting bugs, resolving compatibility, supporting Apple devices. Handling billing, ensuring accuracy, and satisfying customers with payment solutions.
Sales Representative at APX LEADS (2021-01 – 2022-01)
Selling products and services with persuasive communication to satisfy customers and build lasting relationships.
Technical Support Specialist at VOICECOM (2019-01 – 2020-01)
Assisting customers in resolving a variety of technical issues and aiding in the setup of devices, including routers, switches and network systems.
Bachelor Degree in Computer Sciences – ISET Rades - High Institute of Technology Studies Tunis (2019-01 – 2022-01)
High School Diploma – High School of Carthage Tunis (2018-01 – 2019-01)
