Alexandra Iordache

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service Correctly calculated inventory and ordered appropriate supplies Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant

Restaurant Manager at Brown Hotels Akron Seascape Resort (2022-04 – 2025-10)

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
• Correctly calculated inventory and ordered appropriate supplies
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels
• Trained, and supervised staff
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
• Verified prepared food met standards for quality and quantity before serving to customers

Foto Advisor/Hotel Responsible at PCH Corfu (2018-04 – 2021-11)

Activity based in Greece, Spain and Malta in collaboration with all inclusive 4/5 star hotels.

• Interacting with thousands of international guests and providing excellent services and positive reviews via TripAdvisor for the hotel
• Executed daily reports of weekly goals and developed action plans to accomplish and exceed the weekly/ monthly target
• Organised daily bookings, special demands and providing customer support information regarding the photosession
• Organised the photosessions, around 1 hour per session, 12 sessions per day
• Executed sales sessions, assisting in all the process
• Coached new team members by hands on training and role playing

Cashier/Sales Representative at Inditex Group (2011-01 – 2016-10)

• Executed POS system operation, inventory control, processed packing and invoices, ordered operational supplies, visual merchandising
• Performed strategic up-selling and cross-selling based on customers tastes and interest
• Up to date knowledge and information about all the products providing accurate details
• Trained new employees in customer service and paperwork protocols

Customer Relation Clerk at City Park Mall Management (2009-06 – 2010-12)

• Prepared routine reports, claims, bills and orders
• Organised promotional activities in the mall, which increased the sales by 10%
• Collected and recorded data from customers, staff and public
• Answered questions for customers about products and services
• Managed customer complaints and rectified issues to complete satisfaction
• Filed and maintained proper electronic records

Bachelor of Science in Finance and Banking – University Andrei Saguna (2010-06)