Restaurant Manager at Brown Hotels Akron Seascape Resort (2022-04 – 2025-10)
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Correctly calculated inventory and ordered appropriate supplies
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Trained, and supervised staff
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Verified prepared food met standards for quality and quantity before serving to customers
Foto Advisor/Hotel Responsible at PCH Corfu (2018-04 – 2021-11)
Activity based in Greece, Spain and Malta in collaboration with all inclusive 4/5 star hotels.
- Interacting with thousands of international guests and providing excellent services and positive reviews via TripAdvisor for the hotel
- Executed daily reports of weekly goals and developed action plans to accomplish and exceed the weekly/ monthly target
- Organised daily bookings, special demands and providing customer support information regarding the photosession
- Organised the photosessions, around 1 hour per session, 12 sessions per day
- Executed sales sessions, assisting in all the process
- Coached new team members by hands on training and role playing
Cashier/Sales Representative at Inditex Group (2011-01 – 2016-10)
- Executed POS system operation, inventory control, processed packing and invoices, ordered operational supplies, visual merchandising
- Performed strategic up-selling and cross-selling based on customers tastes and interest
- Up to date knowledge and information about all the products providing accurate details
- Trained new employees in customer service and paperwork protocols
Customer Relation Clerk at City Park Mall Management (2009-06 – 2010-12)
- Prepared routine reports, claims, bills and orders
- Organised promotional activities in the mall, which increased the sales by 10%
- Collected and recorded data from customers, staff and public
- Answered questions for customers about products and services
- Managed customer complaints and rectified issues to complete satisfaction
- Filed and maintained proper electronic records
