Anna Kalaitsidou

I am a Business Administration graduate with professional experience in hospitality, front desk operations, and reservations management. I have worked in hotels, retail, and customer service, developing strong skills in communication, organization, and problem-solving. I am fluent in Greek and English and I also speak Russian, Turkish, and Armenian, which allows me to interact with guests from diverse backgrounds.

I am responsible, adaptable, and team-oriented, always aiming to create a positive experience for clients and guests. I am looking forward to new opportunities in the hospitality sector where I can contribute and grow.

I have extensive professional experience in hospitality, customer service, and reservations management, having worked in hotels, restaurants, and retail environments. My responsibilities have included front desk operations, check-in/check-out procedures, reservations handling through platforms such as Airbnb and Booking, guest communication, and problem resolution. I have also managed inventory, deliveries, and POS operations, ensuring smooth day-to-day workflows.

Additionally, I have taken on supervisory responsibilities, including staff training and supporting team performance during high-demand periods.

Through these roles, I have developed strong organizational, multitasking, and communication skills, as well as the ability to remain professional and solution-oriented under pressure. I am dedicated to delivering a seamless and high-quality guest experience while contributing positively to the team and the overall success of the business.

I hold a degree in Business Administration from ICBS Business College of Thessaloniki, where I developed a solid foundation in management, organizational skills, and customer service. I have successfully applied this knowledge in the hospitality and customer service sectors, consistently delivering high-quality experiences. Additionally, I have completed specialized seminars on Protel, Front Office Operations, Complaint Management, and Hospitality Optimization, enhancing my practical skills in hotel management systems and guest services.