Anna Rigoutsou

Customer service professional with several years of experience in gaming retail environments, including OPAP PLAY and ALLWYN PLAY. Experienced in customer registration and account information updates, cashier operations, customer guidance on games and odds, and promotion of company offers. Seeking fully remote opportunities with online betting / gaming companies, particularly in Customer Support, Live Chat / Email Support, Payments and VIP Support.

Store Employee – ALLWYN PLAY - G.Group Games

(2024-02)

Provide customer service and support in a gaming retail store.

• Complete new customer registrations and customer information updates using VPRD.
• Use iLink for customer service operations.
• Handle POS, cashier duties and transactions.
• Explain games and odds to customers.
• Inform customers about and promote company offers.
• Provide occasional customer assistance in English.

Office Employee – OPAP PLAY - Filellinon Experience

(2022-05 - 2023-12)

• Provided customer service in an OPAP PLAY store.
• Handled customer registrations and personal information updates.
• Managed cashier operations and transactions.
• Explained games and odds to customers.
• Promoted company offers and provided customer information.

Creperie Employee – Cashier & Kitchen - Crepa Crepa

(2020-10 - 2022-05)

• Provided customer service and took customer orders.
• Handled cashier duties and transactions.
• Prepared products and supported kitchen operations.

Diploma - Management & Economics – Tourism Sector - Vocational Training Institute of Syros (DIEK Syros)

General Upper Secondary School Leaving Certificate - Syros General Lyceum