Athena Parkantza

Hospitality and reservations professional with 8+ years of experience in luxury hotels, guest relations, reservations management, and customer service operations. Strong background in handling reservations, customer communication, complaint resolution, and revenue optimization within Marriott International and luxury hospitality environments.

Assistant Reservations Manager at Domes Resorts / Marriott International (2025-01 – Present)

Supervise reservations operations, manage guest requests and booking modifications, and support revenue optimization.

Reservations Agent at Domes Resorts (2022-12 – 2025-01)

Managed reservations via phone, email, and online platforms while handling guest requests and OTA management.

Assistant Front Office Manager at Domes of Corfu (2022-04 – 2022-11)

Supervised front office operations, guest relations, and team coordination in a luxury hospitality environment.

Assistant Front Office Manager at Miraggio Thermal Spa Resort (2021-05 – 2021-10)

Managed front office procedures, guest relations, and operational reporting.

Reservations Agent at Exclusive Plan Hotels Selection (2020-10 – 2021-05)

Handled reservations for multiple hotel properties, OTA management, and event bookings.

Front Office Agent / Reservations Agent at Porto Palace Hotel (2016-10 – 2018-08)

Managed front office operations, reservations, guest communication, invoicing, and group bookings.

Reservations Assistant / Administration Secretary at Aegean Melathron Hotel (2016-03 – 2016-09)

Handled reservations, reports, administrative support, and customer communication.

MSc in Tourism Business Administration – Hellenic Open University

BA in Greek Language & Literature – Aristotle University of Thessaloniki