Athina Pilou
HR Graduate (MSc Human Resource Management)
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Σχετικά
Graduate of the Department of Geology and Geoenvironment at the University of Athens, currently completing an MSc in Human Resource Management at the University of Derby (2026). I have experience in costumer service, sales and administrative support roles, through which I have developed strong organizational and communication skills, attention to detail, and familiarity with handling sensitive personal data (GDPR). As part of my postgraduate studies, completed a dissertation on the impact of harsh management practices on employee wellbeing, motivation and performance.
Seeking an HR Training and Development role where I can apply knowledge of human resource management and staff training, together with experience working in team-based environments.
Εμπειρία
Administrative Support at Nordalu Hellas (2025-05 – 2026-09)
- Managed incoming and outgoing correspondence
- Organized and maintained physical and digital documents
- Provided telephone support for customers and business partners
- Supporting the everyday administrative operation of the office
Receptionist at Lindos Memories Resort and Spa (2024-05 – 2024-08)
- Gained experience and familiarity in the Tourism industry, serving guests of diverse nationalities
- Met the front desk teams' high performance targets with consistency and quickly adapted to daily changes in working conditions
Customer Service Department at CQS (2023-10 – 2024-04)
- Worked confidently with computers in a "Windows" and "e-value" environments
- Took part in monthly training sessions to keep costumer communication skills up to date (hard skills, soft skills)
- Received weekly feedback from the team leader aimed at professional development and correcting shortcomings
- Ensured high levels of customer satisfaction
- Complied with personal data protection rules and GDPR requirements
Sales Department at Nova Greece (2022-05 – 2022-12)
- Developed strong communication skills with a customer-centered approach
- Handled sensitive information while ensuring quality customer service
- Recommended and promoted products based on customer needs
- Complied with company policies and procedures
Εκπαίδευση
MSc in Human Resource Management – University of Derby, in partnership with Mediterranean College (2026)
BSc in Geology and Geoenvironment – National and Kapodistrian University of Athens (2018 – 2023)
High School Diploma – 7ο General Senior High School of Athens (2012 – 2017)
