Athina Pilou

Graduate of the Department of Geology and Geoenvironment at the University of Athens, currently completing an MSc in Human Resource Management at the University of Derby (2026). I have experience in costumer service, sales and administrative support roles, through which I have developed strong organizational and communication skills, attention to detail, and familiarity with handling sensitive personal data (GDPR). As part of my postgraduate studies, completed a dissertation on the impact of harsh management practices on employee wellbeing, motivation and performance.

Seeking an HR Training and Development role where I can apply knowledge of human resource management and staff training, together with experience working in team-based environments.

Administrative Support at Nordalu Hellas (2025-05 – 2026-09)

• Managed incoming and outgoing correspondence
• Organized and maintained physical and digital documents
• Provided telephone support for customers and business partners
• Supporting the everyday administrative operation of the office

Receptionist at Lindos Memories Resort and Spa (2024-05 – 2024-08)

• Gained experience and familiarity in the Tourism industry, serving guests of diverse nationalities
• Met the front desk teams' high performance targets with consistency and quickly adapted to daily changes in working conditions

Customer Service Department at CQS (2023-10 – 2024-04)

• Worked confidently with computers in a "Windows" and "e-value" environments
• Took part in monthly training sessions to keep costumer communication skills up to date (hard skills, soft skills)
• Received weekly feedback from the team leader aimed at professional development and correcting shortcomings
• Ensured high levels of customer satisfaction
• Complied with personal data protection rules and GDPR requirements

Sales Department at Nova Greece (2022-05 – 2022-12)

• Developed strong communication skills with a customer-centered approach
• Handled sensitive information while ensuring quality customer service
• Recommended and promoted products based on customer needs
• Complied with company policies and procedures

MSc in Human Resource Management – University of Derby, in partnership with Mediterranean College (2026)

BSc in Geology and Geoenvironment – National and Kapodistrian University of Athens (2018 – 2023)

High School Diploma – 7ο General Senior High School of Athens (2012 – 2017)