Bianca Hill

Results-driven healthcare leader, Certified Revenue Cycle Representative (CRCR), Emergency Department Safety Coach, and Patient Access Team Lead with more than 10 years of experience in patient access, revenue cycle operations, insurance verification, healthcare compliance, and staff leadership. Proven success leading teams, training employees, improving workflows, and promoting a culture of patient safety and operational excellence. Extensive experience using Epic EMR and overseeing registration operations in high-volume emergency departments.

Bachelor of Science in Business Healthcare Administration – Leadership (2026). Seeking to leverage leadership experience in a Patient Access Supervisor role.

Patient Access Team Lead at Piedmont Healthcare (2023-01 – Present)

• Lead daily Emergency Department registration operations.
• Train and mentor staff, ensure accurate registration and insurance verification, maintain Epic documentation, and collaborate with clinical leadership to improve patient flow and customer service.

Patient Access Representative at Northside Hospital (2019-01 – 2022-12)

• Registered patients, verified insurance, educated patients on financial responsibilities, and maintained EMR documentation.

Medical Receptionist at Greenwood Leflore Hospital (2015-01 – 2018-12)

• Managed front desk operations, scheduling, and patient communications.

Medical Receptionist at Greenwood OBGYN (2009-01 – 2015-12)

• Coordinated appointments and supported patient care services.

Bachelor of Science in Business Healthcare Administration – Leadership (2026-01)

Associate Degree in Surgical Technology – Altierus Career College

Certificate in Health Science – South College