Emi Sotiri

I am an enthusiastic and dedicated waitress with over six years of experience. Recognized for excellent guest service, strong teamwork, and the ability to thrive in fast-paced environments. Skilled in order accuracy, menu knowledge, and creating a welcoming dining experience.

Waitress at Four Seasons (2026-05 – Present)

Providing exceptional service to an international luxury clientele while consistently applying Forbes Five-Star Standards and Forbes Steps of Service. Ensuring personalized guest experiences, anticipating guests' needs, and maintaining the highest standards of hospitality and attention to detail in a luxury dining environment.

Head Waitress at Papaioannou Atelier (2025-10 – 2026-05)

Providing high-level guest service, taking orders, ensuring a smooth dining experience, and assisting guests with menu recommendations and special requests.

Assistant Waitress at Nammos (2024-04 – 2025-09)

Delivered the signature Nammos experience to an elite international clientele, ensuring exceptional service standards at all times. Expert in upselling premium food and beverage selections to maximize guest satisfaction and revenue. Took and managed complex orders, including for high-profile guests who did not speak English, communicating fluently in Albanian and Greek to provide a seamless and personalized service.

Oversaw all drink and food orders for my station, ensuring perfect timing and presentation. Directed and trained my junior assistant in table setup, décor (découpage), and brand-standard guest interactions to uphold Nammos' luxury reputation.

Head Waitress, Assistant Manager & Supervisor at Mayor (2023-06 – 2024-03)

I worked as a waitress at Mayor, a unique venue where guests can enjoy multiple experiences. One side operates as a fine dining restaurant, while the other transforms into a live music stage or nightclub after the restaurant closes. My role focused on delivering high-quality service in the restaurant, while also adapting to support the venue's entertainment operations when needed.

In addition, I was responsible for conducting assistant staff training sessions and participating in interviews for new team members, while also supporting the Supervisor and Restaurant Manager in daily operations and team coordination.

Head Waitress & Assistant Team Captain at Seasons (2019-06 – 2023-06)

I worked as a Head Waitress and Assistant Captain at a coffee bar restaurant. The service style was serious, disciplined, and highly organized, while still maintaining a casual and approachable atmosphere. This allowed me to deliver excellent guest service, coordinate the assistant team, and effectively support the daily operations of the venue.

Business Administration – Open University of Greece (2025-10)

Certificate in Early Childhood Education – IEK AKMH (2021-10 – 2023-06)

Seminar in Restaurant Managment – National and Kapodistrian University of Athens (2024-12 – 2025-05)