Evangelia Theodoridou
Guest Relations & Customer Experience Specialist
Προσλάβετε αυτό το άτομο
Στείλτε μια αγγελία εργασίας απευθείας σε αυτόν/αυτήν τον υποψήφιο/α
Σχετικά
Guest Experience professional with hands-on experience in 5★ hospitality environments, delivering personalized service and high-quality guest interactions. Skilled in handling guest requests, resolving issues efficiently, and collaborating with cross-functional teams to ensure seamless service delivery and exceptional guest satisfaction
Εμπειρία
Guest Relations Agent and Customer Service - 5★ Hotels (Domes Aulus Zante, Emelisse, Four Seasons)
(2021-01 - 2023-12)
- Coordinated daily operations and communication between departments
- Managed guest flow, ensuring smooth and organized service execution
- Maintained service quality and professionalism during high-demand periods
- Provided personalized support to guests, enhancing overall guest satisfaction and experience
Head of Complaints Department - KEPKA - Consumers' Protection Center
(2013-01 - 2021-12)
- Managed complex customer interactions and conflict resolution
- Strengthened communication and problem-solving skills in demanding environments
Head of Secretariat & Public Relations - KEPKA - Consumers' Protection Center
(2002-01 - 2013-12)
- Coordinated communication and supported daily operations of executive team
Virtual Assistant - part time - Maria Papazoglou, Career Coach & Executive Coach, Corporate Trainer, NLP Master Practitioner
(2023-01 - 2026-12)
- Managed communication and scheduling
- Supported organization of daily tasks and workflows
Εκπαίδευση
Hospitality & Tourism Management - IEK
Accounting & Taxation - IEK
Ongoing training in customer experience & communication
