Evangelia Theodoridou

Guest Experience professional with hands-on experience in 5★ hospitality environments, delivering personalized service and high-quality guest interactions. Skilled in handling guest requests, resolving issues efficiently, and collaborating with cross-functional teams to ensure seamless service delivery and exceptional guest satisfaction

Guest Relations Agent and Customer Service - 5★ Hotels (Domes Aulus Zante, Emelisse, Four Seasons)

(2021-01 - 2023-12)

• Coordinated daily operations and communication between departments
• Managed guest flow, ensuring smooth and organized service execution
• Maintained service quality and professionalism during high-demand periods
• Provided personalized support to guests, enhancing overall guest satisfaction and experience

Head of Complaints Department - KEPKA - Consumers' Protection Center

(2013-01 - 2021-12)

• Managed complex customer interactions and conflict resolution
• Strengthened communication and problem-solving skills in demanding environments

Head of Secretariat & Public Relations - KEPKA - Consumers' Protection Center

(2002-01 - 2013-12)

• Coordinated communication and supported daily operations of executive team

Virtual Assistant - part time - Maria Papazoglou, Career Coach & Executive Coach, Corporate Trainer, NLP Master Practitioner

(2023-01 - 2026-12)

• Managed communication and scheduling
• Supported organization of daily tasks and workflows

Hospitality & Tourism Management - IEK

Accounting & Taxation - IEK

Ongoing training in customer experience & communication