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Senior IT & Project Manager with over 25 years of experience in strategic planning and management of complex information systems in Retail, Insurance and Pharmaceuticals.

▪ Specialized in Digital Transformation, with a proven track record of successful ERP system transitions (Entersoft EBS, SingularLogic

Galaxy) and hybrid Cloud infrastructure management (MS Azure,

O365). I have deep expertise in Business Continuity (BCM),

Disaster Recovery (DR) and business continuity assurance.

▪ Experienced in team management, IT budget management, and negotiating with suppliers, with a focus on aligning technology with the company's business goals.

ERP Transformation: Leading the strategic migration from

SingularLogic Enterprise to Entersoft Business Suite (EBS),

ensuring data integrity and process optimization.

• Infrastructure Management: Overseeing hybrid infrastructure

(Azure/VMware), Active Directory, and O365/Exchange environments to ensure 99.9% availability.

• Strategic Planning: Developing and implementing Disaster

Recovery (DR) and Business Continuity Management (BCM)

strategies.

• Vendor & Asset Management: Negotiating high-value SLA contracts with vendors and managing IT procurement and fixed asset monitoring.
• Operations & Security: Managing IT budgets, risk assessment for hardware upgrades, and enforcing cybersecurity patches/updates across the network.

Full-Scale Project E2E Management: Successfully managed the building relocation (2022), ensuring zero downtime for critical insurance operations.

• Cloud & Digital Transition: Orchestrated the transition to

Azure Cloud storage and managed the deployment of

SingularLogic GALAXY ERP and FRONTBOX platforms.

• App Development Oversight: Led the development and User

Acceptance Testing (UAT) for mobile and tablet applications

(160+ remote stations) for claims handling.

• Operations Optimization: Automated the vehicle dispatching procedure (Auto-dispatching) and managed the global AEGIS security project.
• Infrastructure Resilience: Maintained complex VMware environments and telephony servers (IVR management), while conducting annual BCM/DR testing.
• Team Leadership: Trained 100+ staff members on ERP usage,

cybersecurity awareness, and IT best practices. Managed the IT team of 3 professionals.

Multi-site Administration: Managed IT systems across two manufacturing plants (Acharne & Polidendri).

• ERP Maintenance: Primary support for Singular Enterprise

(SEN) and integration of Crystal Reports.

• Network Strategy: Administered Active Directory (Win

2003/2012) and managed vendor negotiations for hardware.

• User Support & Training: Conducted staff training on ERP usage and cybersecurity best practices.

Infrastructure: Managed NT/Windows 2000 servers and VPN network maintenance.

• Compliance: Led internal ISO inspections and annual audits

(TUV & EKEBYL); revised departmental procedures.

Managed computer production and led the field engineering team for on-site technical support.

Computer Programmer Graduate: Ι.Ι.Ε.Κ. Kontolefa (Grade:

9.5/10)

• T.E.L. Chalandri: Graduate of 1st Direction.
• Languages: English (Fluent - Proficiency Level).