Freideriki Rokadaki

Detail-oriented Operations and HR Support Specialist with extensive experience in employee inquiry resolution, onboarding & offboarding processes, and personnel data administration across dynamic environments.

Native

Greek speaker with C2 Mastery in English, combining strong technical acumen (BSc Computer Engineering) with proven expertise in remote coordination, record confidentiality, and compliance with operational policies. Adept at handling sensitive employee information with utmost discretion and driving workforce efficiency.

Operations & Support Coordinator at AMEY Street Lighting & Transport Infrastructure (2021-09 – Present)

• Served as the primary point of contact for employees, partners, and external stakeholders, resolving inquiries promptly.
• Managed digital request queues, personnel scheduling, and remote workflow coordination across various departments.
• Investigated and resolved complex operational issues while ensuring compliance with organizational policies and timelines.
• Maintained accurate digital records, generated technical reports, and monitored data integrity using system databases and MS Excel.
• Provided continuous user support, emergency incident management, and policy adherence guidance.

Operations & Data Support Administrator (HR & Onboarding) at Hyve Solutions (2019-06 – 2021-05)

• Led the onboarding and training programs for new staff members, ensuring smooth integration and compliance with company workflows.
• Maintained confidential personnel and operational records with high data quality and precision.
• Tracked Key Performance Indicators (KPIs) and prepared recurring administrative and performance reports in Excel.
• Facilitated continuous cross-departmental communication to resolve process bottlenecks and improve administrative workflows.

Warehouse & Inventory Coordinator at AJ Warehousing / The Hut Group / Clamason Industries (2016-02 – 2018-12)

• Managed inventory records and coordinated order dispatches with strict compliance and accuracy standards.
• Audited operational discrepancies and maintained high productivity in fast-paced, high-volume environments.

Customer Support & Event Specialist at ARC Recruitment Hospitality (2015-01 – 2016-12)

• Delivered top-tier customer and VIP support at Premier League matches, corporate receptions, and major events.
• Handled guest inquiries, order execution, and payment handling while strictly adhering to compliance and safety standards.
• Demonstrated exceptional conflict resolution, active listening, and composure under extreme pressure.

Internship - Information Systems Support Technician at Chamber of Arta (2015-01 – 2015-12)

• Administered user accounts, system access permissions, and technical troubleshooting for end users.
• Ensured secure environment setups, software configurations, and data protection compliance.

BSc in Computer Engineering – University of Epirus (2015)