George Pitsounis

Cabin Crew professional with previous flying experience and aviation training, currently working within the airport operations to remain actively engaged in the industry while pursuing a return to an inflight role.

Cabin Crew at Ryanair (2023-10 – 2024-06)

Ensured safety and comfort of passengers during flights with up to 200 customers per journey

• Ensured the safety and comfort of passengers during flights, managing up to 200 customers per journey while adhering to strict airline regulations and protocols.
• Handled in-flight service efficiently, leading to a 20% increase in customer satisfaction scores measured through post-flight surveys.
• Adhering to my cabin crew training at all times to resolve stressful situations on board
• Collaborated with colleagues to resolve passenger complaints promptly, helping to maintain a positive atmosphere and contributing to a 15% decrease in formal complaints over a year.

Screener Agent at EASA Security Agency (2026-03 – Present)

Passenger screening and safety compliance ensuring adherence to aviation security regulations

• Passenger screening and safety compliance
• Ensuring adherence to aviation security regulations
• Maintaining high awareness in a fast-paced airport environment

Call Center Agent at HomeCare (2024-07 – 2024-10)

Customer support through inbound and outbound calls in a fast-paced environment

• Handled inbound and outbound customer calls
• Provided customer support and resolved inquires efficiently
• Managed high call volumes in a fast-paced environment
• Demonstrated strong communication and problem-solving skills