Heelen

Passionate and dedicated psychologist with a strong foundation in psychotherapy and human resources. Proven expertise in telephone support, offering guidance to victims of online fraud and emotional distress.

Customer Service Representative at Athinaiki Mediclinic (2025-02 – Present)

Responsible for customer service and patient support within the clinic. Process patients' medical examinations in the internal system.

• Manage and coordinate health insurance procedures and documentation.
• Ensure smooth communication between patients, medical staff and insurance providers.

Customer Service and Sales Representative at Fusiko Aerio (2024-04 – 2024-06)

Handled inbound and outbound calls to assist customers with natural gas inquiries, billing issues and account management.

• Processed new customer enrollments, renewals and service upgrades, ensuring compliance with company policies.

Special Education Teacher at Self-Employed (2019-09 – 2024-08)

Assisted children with dyslexia and ADHD in focusing on and understanding schoolwork.

• Provided psychological empowerment.

Telephone Support and Writing at CSI Institute (Cyber Security Institute) (2022-06 – 2022-11)

Provided psychological support to victims of online and banking fraud.

• Contributed articles to the Cyber Security Institute.

Writer at Gine Anthropos (2022-06 – 2022-08)

Authored articles for the official website.

• Designed PowerPoint presentations for psychology-related projects.

Degree in Psychology – National and Kapodistrian University of Athens (2018-09 – 2023-07)

Course in Integrative Psychotherapy – EPSYTHE (2023-10)