Ilianna Katsou

Business Administration graduate with experience in real estate consultancy, administrative support, and customer service. Currently undertaking specialized training in Short-Term Rental and Tourism Property Management. Combines business knowledge with strong organizational skills, a client-oriented approach, and the ability to support efficient operations and build professional relationships.

Further complemented by experience in premium hospitality, with an emphasis on service quality and attention to detail.

Administrative Secretary & Customer Service at Biokyttariki Prognosis S.A. (2025-11 – Present)

• Coordinate daily administrative activities, corporate correspondence, and office workflows.
• Handle incoming calls and customer inquiries, maintaining professional and responsive communication.
• Schedule, coordinate, and confirm client appointments while managing competing priorities.
• Liaise with external partners and support the resolution of routine operational issues.

Real Estate Consultant at Union Properties (2023-10 – 2025-05)

October 2023 – May 2024; October 2024 – May 2025

• Communicated with property owners to discuss property listings, coordinate property assignments, and support the onboarding of new properties.
• Promoted and presented residential properties, matching available listings with prospective buyers’ and tenants’ requirements and managing related inquiries and follow- ups.
• Used Real Status CRM to maintain property information, track client interactions, and coordinate property- related activities.
• Scheduled and coordinated appointments with property owners for property listings and with prospective clients for property viewings, providing guidance on property suitability and utilization.

Senior Waitress | Premium Hospitality at Columbia Beach (2023 – 2025)

Seasonal | Summers 2023, 2024 & 2025

• Delivered high-standard service to an international clientele in a premium hospitality environment.
• Coordinated with service and kitchen teams to support smooth operations and a positive guest experience.
• Handled multiple requests and customer concerns with professionalism, discretion, and attention to detail.

Administrative Secretary & Customer Service at Messiniaki Aktinodiagnosi (2022-09 – 2023-04)

• Supported patient reception, appointment flow, and the organization of electronic records and files.
• Assisted the medical team with daily administrative procedures and patient communication.

Senior Waitress at Lithari (2022 – 2023)

• Provided customer service and supported daily service operations in a busy hospitality environment.

Senior Waitress at KYMA (2021 – 2022)

• Coordinated service activities and responded to customer needs in fast-paced hospitality environment.

Customer Service Representative at Voltaerion (2020 – 2020)

• Supported customer inquiries and service-related communication.

Food Service Supervisor at Waterland (2019 – 2020)

• Supported daily food-service operations, team coordination, and cash handling.
• Helped organize daily tasks and maintain efficient service delivery.

Specialization in Short-Term Rental & Tourism Property Management – Evdokimos Educational Organization (2026)

Bachelor’s Degree in Business Administration and Organizations; Specialization: Healthcare and Welfare Unit Management – University of the Peloponnese (2018 – 2023)