Ιωαννα Αδαμακη

Experienced professional οn Customer Service, οn Administrative Support and οn Procurement Department Support, with strong knowledge on using the ERP-SAP information system, dynamic user of Microsoft Office (Excel, Word, Outlook, Powerpoint), with excellent computer literacy, with very good knowledge of the English language in spoken and written, and speed in typing for emails, entries, and reports.

Familiar with fast work rates, multitasking in demanding business environments and complex flows.

I am experienced οn Procurement Support οn:

• Registration, tracking of purchase orders (POs) for products, services (domestic and foreign);
• creation of supplier RFQ's,
• communication with external partners (suppliers to confirm product delivery, prices, delivery times, transport and customs brokers) as well as internal departments (accounting, warehouse, quality department), and
• control, maintenance of an organized file (physical and electronic) concerning POs, contracts, invoices, import documents (packing lists, certificates of origin (CoO), bills of lading (B/L, AWB, CMR).

I am experienced on Customer Service οn:

• Registration, tracking, invoicing of orders, returns, and customer complaint management.
• Cooperation with 3PLs, customers and internal departments (Planning team, Sales, Logistics, Technical, accounting) and customs brokers.
• Contacting suppliers to confirm product delivery and delivery times.
• Control and maintenance of organized records (physical and electronic): contracts, invoices, import documents (packing lists, certificates of origin (CoO), bills of lading (B/L, AWB, CMR) and export bills (bills of way, invoices, certificates of analysis (COAs)).

I work with precision, speed, consistency and professionalism, ensuring the quality of the processes.

I stand out for my excellent organizational skills and effective time management. I have a courtesy in communication and willingness for continuous training and cooperation in a high-demand environment. I am oriented towards excellent cooperation in a team environment

1. Position: INBOUND SALES / CUSTOMER SERVICE REPRESENTATIVE. 

11/2023-current time

Main Responsibilities

• Responsible for managing incoming orders, returns, complaints from customers in Greece and abroad using ERP-SAP system, from registration to shipment, coordination and invoicing.
• Function as a front office for customer requests and problems, with responsibility for evaluating, responding or appropriately escalating each case.
• Contacting customers for product confirmations, availability, delivery times, and prices
• Maintain organized record of orders, contracts, invoices, import documents, packing lists, certificates of origin (CoO), bills of lading (B/L, AWB, CMR) and export (bills of lading, invoices, certificates of analysis (COAs)).
• Issuance and management of documents (invoices).
• Continuous communication and collaboration with 3PLs, customers and internal departments (Planning, Sales, Logistics, Technical) and, customs brokers, to ensure the smooth and timely execution of orders, promoting teamwork and improving the overall customer experience, promoting teamwork and improving the overall customer experience.
• Posistion: PROCUREMENT SUPPORT OFFICER

Company: DEMO S.A.

05/2022-10/2023

Main Responsibilities

• Registration and issuance of Purchase Orders to the company's suppliers (domestic / foreign) for the import of Medical Devices, medicines, food supplements, excipients, and packaging materials.
• Maintaining complete records and data entry in the electronic system ERP-SAP.
• Communication with suppliers for processing orders.
• Responsible for communicating with transport companies and organizing loading and arrivals of products.
• Cooperation with the warehouse and accounting departments.
• Cooperation with the quality departments (for receipt of quality certificates -COAs).
• Submission to the National Organization for Medicines of Import Applications from third countries / Import Notifications From EU: Medical devices, medicines, excipients and active substances.
• Coordinate suppliers regarding delivery times and pending orders.
• Cooperation and coordination of actions with other stakeholders, such as customs brokers etc.
• Update suppliers' price lists with price changes in the ERP-SAP system
• Price control on the invoices of suppliers – transport companies domestic / international
• Performance of administrative and service duties.
• Maintain organized records of purchase orders, contracts, invoices, and all the important documents.
• Position: Customer Service Specialist/ Administrative Assistan / Restructuring Officer

Company: Piraeus Bank S.A.

02/2015-09/2022

Main Responsibilities

• Investigation of customer needs and service all its products (mortgage and consumer loans, credit cards, e-banking, vault lockers)
• Managing calendar, emails, setting up appointments, Screening phone calls, e-mail, enquiries, and requests, and handling them appropriately.
• Management of Branch reception functions, acting as a communication link between Directorate, Executives, Employees, Customers and External partners.
• Monitoring the use of office supplies and ordering supplies.
• Development and maintenance of the archiving system (both electronic and hard copy).
• Data and information entry in modern technological systems (ICE, VELTI, EQUATION, LS, EFS).
• Creation and delivery of reports by consolidating and analyzing data.
• Maintenance and compliance with Banking Secrecy and Personal Data Protection.
• Management of confidential matters of the Directorate.
• Coordination and supporting of general administrative tasks of the Directorate’s and the Branch’s office work.
• Responsible for collecting, analyzing and evaluating clients' financial statements.
• In charge of the customers’ credit control: schedule for payments etc.
• Design tailor-made sustainable solutions to settle customer debts.
• Consultative negotiation with clients on their financial pending issues.
• Preparation of customers’ reports, for the settlement of depts, towards the Consumer & Mortgage Credit Sector.
• Enhancement of the effectiveness of the Branch team through the conduction of educational programs (middle and high-ranking executives of the Branch, and the customer service team).
• Position: Customer Service officer/ Administrative Assistan

Company: PIRAEUS BANK S.A.

06/2013-01/2016

Main Responsibilities

• Development and maintenance of banking customer relations through the provision of specialized financial advice (time deposits, investment and insurance products).
• Coordination of supporting general administrative tasks of the Directorate’s and the Branch’s office work.
• Management of Bank Branch reception functions, acting as a communication link between Directorate, Executives, Employees, Customers and External partners
• Investigation of the customer's needs and servicing of all his products (mortgage and consumer loans, credit cards, e-banking, vault lockers)
• Consultant for the granting of housing loans and consumer loans.
• Advisor for subsidized energy savings programs in the residential building sector
• Presentation to customers about the Digital Service and Information Channels.
• Trainer of employees, coming from the branch network of CPB BANK and the Bank of Cyprus, in the environment of Piraeus Bank systems, processes and products.
• Position: GREEN BANKING ADVISOR

Company: PIRAEUS BANK S.A.

10/2010-06/2013

Main Responsibilities

• Advisor of granting subsidized energy saving loan programs.
• Consultant for mortgage loans for the purchase and installation of photovoltaic systems.
• Development of banking customer relationship and service of all customer products (loans, cards, time deposits, investment products).
• Position: Customer Service Employee

Company: PIRAEUS BANK S.A.

08/2001-09/2010

Main Responsibilities

• Registration, updating and management of customer data and accounts in the Bank's computer systems.
• Management of mortgage and consumer loan requests up to their disbursement.
• Manage customer requests for Bank services and products.
• Processing of regularization of cheques (accounting settlement and announcements)

• Bachelor of Science on Business Administration ( BSc on BA) - major: Accounting and Finance- Deere College- The American College of Greece.
• FCE (First Certificate in English)- CAMBRIDGE's.
• ECDL- European Computer Driving License